Toshiba Tecra S4, after cloning hard-drive: 0x0000007b

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I bought Acronis True Image so i could install a larger hard-drive in a Toshiba Tecra S4 laptop (model PTS40C-MC501E);
I followed instruction from the KB 2931: installed new drive in laptop and original drive with USB adapter,
downloaded Acronis Bootable Media and then burned it on a CD. Booted from CD, started "Clone Disk"
followed instruction to the letter, program tells me cloning was successfull. But then i get BSOD on restart with new drive:

***STOP: 0x0000007B (0XF78A6524, 0XC0000034, 0X00000000, 0X00000000)

P.S.: System is working fine with old drive and is free of spywares or viruses, NO parameters whatsoever where changed.

In short, bought a new drive, bought this program so I'm a bit frustated after spending this much money,
a bad first experience with a Acronis product, any help would be greatly appreciated, there must be a way to make this work ?

Regards, Dan

Dom, 06/13/2010 - 18:57
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Hello Daniel!

Thank you for joining us on Forum. I completely understand your concern and will be glad to assist you.

BSOD 7B usually means the lack of drivers for mass storage device hardware. Unfortunately due to teh lack of sufficient diagnostic information it is hard to say what exactly when wrong, so this information requires investigation. Could you please kindly gather the following information:

  1. Old drive interface (IDE/SATA) and model
  2. New drive interface and model
  3. Whether you've unplugged the old drive immediately after cloning
  4. Acronis Info and Acronis Report from the source drive, if possible

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mer, 06/16/2010 - 14:25
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Hi!

I had the same problem and finally found the solution here

http://forum.acronis.com/forum/10284

turns out that the install from Toshiba recovery DVD sets up the system drive as RAID and thus you have to install the new drive and set it to RAID (it is JBOD after installing it) in the BIOS on page 3, the "execution" will ask for a "string" which is 1234

BEFORE creating the clone on the new drive!

Hope that help!

Good luck, flox.

Mar, 06/22/2010 - 21:15