Tru Image 2009 - Three Design Flaws using RUN AS, Win XP

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ACRONIS DEVELOPERS - PLEASE NOTE...

Policy forces me to use a non-admin login to my PC. Then we do a RUN AS for Acronis, using a name/password with admin privileges. With this, the following design problems exist:

1. There appears to be no way to attach a username/password to an Acronis "verify" task. When I tell the task to run, nothing happens. No error, doesn't run.

2. This is very serious: With RUN AS, when I try to MOUNT a backup tlb file, a pop-up saying Reassigning Drive Letters hangs. You cannot kill the task, the UI is hung, cannot CTL-ALT-DEL. Have to hard-power-down. Bad. This must also be a privilege problem.

3. A backup task that is missing the username/password for admin privileges, when STARTed, does not run and there is no error message.

This RUN AS scheme is commonplace in large corporations now, that use XP.

This pertains to TruImage 2009.

Dom, 11/22/2009 - 05:44
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"policy forces us" is not a common usage scenario for home version. Even if it wasn't '-1' version, I would expect it to be fixed after all other bugs.

Lun, 12/21/2009 - 23:12
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Hello steve childress,

Thank you very much for your post. I am very sorry for not responding earlier but I will definitely assist you with resolving this issue.

After checking the problem you are experiencing with our experts and quality assurance team, it seems that the program should work when you try to run it as RUN AS. That is why I would really appreciate it if you could provide us with some diagnostic information so that we can troubleshoot and resolve this issue.

Can you please collect the following logs:

1. AcronisInfo.

2. Process Monitor logs.

- Download Process Monitor and run it.

- Reproduce the issue without closing the utility

- Click File ->Save in the main Process Monitor window

- Select All events and save the log file in the PML format.

3. Userdumps.

After collecting the logs please submit a support request with these logs attached. Kindly let me know the case number so that I can take care of this issue.

If you have any issues please let me know.

Mer, 02/10/2010 - 21:34
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