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True Image 2010 cannot locate Outlook 2007 archive file (pst)

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I am running True Image under Windows 7, Home Premium. When I try to back up e-mail I get a message saying that the archive file cannot be located. The directory shown in this message is incorrect but when I browse to the correct directory, True Image hangs.

Gordon Edge

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Hello

Gordon,

I completely understand the issue you experience with Outlook 2007 and will do my best to solve it. First of all please make sure that you are using the latest build of the program. Check it in Help -> About. You can always download the latest build of the program from your account under Registered Products.

If the issue persists please do the following:

1)      Clarify the destination place for the backup archive.

2)      Step-by-step actions you perform to create e-mail backup till the issue take place.

3)      Create A shot of the error message and attach it to your next reply.

4)      Please attach the log file created within the program to your next reply (Tasks and Logs -> Log -> Right-click the last log file -> Save).