True Image 2011 Home Update keeps crashing
Running Windows 7 Professional
Updated to 2011 w/no problem
Started True Image to backup my system to another h/drv.
Starts up OK but after a few seconds I get a error message that it has stopped working.
Can't get it to run ???
Samething here. As soon as it check for updates, it crash. After this, I can't use is. It always crash on start. I will uninstall 2011 and use my working 2009.
I am having the same problem and am pretty frustrated. I managed to do one backup, then a few days later opened it to do another. I got a message saying an update was available, I said install it and now it crashes every time I open it, after a couple of minutes, even if I don't do anything. Right now, I am installing Build 5519 (I think that's it. It ends in 9 and is the latest.O I hope that will help since the old version I had was running fine.
Same thing here .. the only way I can backup is to boot off of the recovery disk .. I'm running XP pro 64 bit.
Downloading and installing the latest build has cured the problem for me. I did have to register my copy at the site and download the update from there. The automatic process was not working.
The interesting thing is that I did one backup a few days before the problem occurred. It seems it was the announcement that an update was available and my clicking yes to installing it that started the trouble. Now I was able to do a backup and make a rescue disk with no problems. (BTW, I am running Windows Vista Business SP2.)
I just installed a clean copy of Windows 7 32 bit. I installed Acronis True Image Home 2011, build 6574. When I try to configure TI to back-up specific files from the Windows 7 partition/disk (the entire C: drive), it keeps crashing about half way through the process. Also, whenever I check a box to include a file in the back-up, it takes 3-5 seconds for TI to respond and show the checked box.
Hello all!
Thank you for your comments, and for finding time to report about the issue on Forum! I understand your concern, and will do my best to help you.
There can be many reasons for the crash, and most of the time each case should be investigated separately. I have checked our internal database, and found no mention of a known issue that would be related to the product crash. Thus this situation requires investigation.
Please gather the following investigation data:
- Acronis Info from the problem machine
- Userdump
- Event logs
Start -> Run -> Eventvwr.msc
After that please contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!