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true image 2011 - a key folder is not visible on one computer but it is from another

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I'm trying to restore data previously backed up but the computer I need to restore the data to (and that computer runs windows 7) cannot see a top level folder (the one with the my documents in it). I plugged the same portable drive into a second computer and it can see them but the second folder has a lighter coloring, as if it were hidden.

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Perhaps you are looking in the wrong place.
c:\users\your user name\MyDocuments

You may have two listing of MyDocuments--try both

thanks, Grover. The path is visible on one computer but not from another. the path is a top level branch: c/users/public or user name. In one, both the public folder and the name of the user are visible. On the other computer, just the public folder is visible. Any suggestions?