True Image 2013 Plus Pack - can't download software

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Beginner
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I am trying to transfer my copy of Acronis True Image 2013 & Plus Pack to my new computer. On the new computer I have logged into my Acronis account and have downloaded copy of True Image 2013. I have been able to install this, entered the serial number, and via the Transfer function I have moved the licence from the old computer.

So far, so good.

But I can’t work out how to install the Plus Pack. When I download the valid product licenses from My Account, it shows serial numbers for both True Image 2013 and the Plus Pack. According to various posts on the forum, the Plus Pack should show in the list of downloads. There are 3 entries:

Installation File – this was True Image 2013,

Bootable Media – which is an ISO file,

WinPE Media Builder

The True Image 2012 Plus Pack does appear in the list of products. I have downloaded this, but when I try to install it I am informed it is an incorrect version.
Can anyone please advise me on what to do next?

Ven, 09/25/2015 - 16:45
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This is what you should see for the 2013 Plus Pack Download in your Acronis User Account.

If you don't, then its possible the serial number you have registered for that product does not include the PP.

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Dom, 09/27/2015 - 14:28
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Thanks for your prompt reply. The problem I have is that I can't see where I download 2013 Plus Pack. The Plus Pack was installed on my old computer, so must have been available to me at that time which was in August 2012. When I click on Product Keys in My Account it shows both items as in the attached screenshot ( I have replaced the keys with x's). So if it shows that I have a serial number for the Plus Pack, do you have any idea why the download isn't available? The Plus Pack was obtained at the same time as the main product, which I have been allowed to install on the new computer and have succesfully transferred the licence.

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Ven, 09/25/2015 - 18:41
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Regular Poster
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http://download.acronis.com/atih2013/ATIH2013PP_en-US.exe

Richard,
Here is a direct link to the 2013 Plus Pack. Your browser must be using the new version of the user account. I have noticed that the Plus Pack and Universal Restore installation files are missing from the new version, but are still available in the old version. The following post shows the most direct path I have found to access the old version from the new one.

http://forum.acronis.com/forum/99225#comment-301101

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Ven, 09/25/2015 - 19:02
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Beginner
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Thank you Joey,

I have downloaded from the link you gave, run the install, entered my Plus Pack serial number and everything is now OK.

Again, many thanks

Richard

Ven, 09/25/2015 - 19:51