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True Image 8 OEM; trying to explore a backup crashes the whole PC

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Please do not laugh at me because I am using this old version. It used to work fine for what I wanted it to do. Now with my new PC (Windows XP), the following problem appeared:
Create Backup - works fine
Verify Backup - works fine
Explore Backup crashes the whole PC so that it has to be rebooted. The crash happens in that moment when True Image tries to assign a temporary drive letter to the backup.

I dalready eleted and re-installed the product to make sure, that I did not make any mistake with the installation but that did not help either.

Are there any proposals, hints or tips which will solve my problem? Any help is very much appreciated!

Thanks in advance for your kind suppport!

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CS,
A couple of question before suggestions...

Do you have a large number of drives or external devices installed? Windows XP is fairly robust, but can sometimes have difficulties assigning drives letters when few assignable letters exist.

More commonly however, we have seen instances where Anti-Virus software causes problems when a user attempts to mount, browse or assign a drive letter to a .tib file. Try disabling your anti-virus and see if the behavior persists. There are other possible causes for this behavior, most related to installed software in your environment.

Take a look at your System Event Viewer and see if any information about problem appears there.

Hope this helps.

Shadowsperts,

thanks for your ideas! I have only 2 drives installed on my PC and the only external device is the Freecom drive where I do the backup.

I stopped McAFFEE and tried to explore again, but the result was the same. At the time where the drive letter is assigned, the whole systems crashes and is rebooted. :-(

Do you have any other idea?

Best regards
CS

Is ATI the only software that crashes your PC? Or, do you often suffer crashes or freezes on this PC?

Hi tuttle,

yes ATI is the only software that crashes my PC. And it is only the Explore function. Backup works just fine. I could not try Restore, because I cannot explore the content :-(

Any idea is appreciated.

Best regards
Christa

Christa,
Just a hunch, but do you have any 3rd party applications (software) installed on your machine which has added shell extensions to the right-click context menu of your mouse? These are sometimes considered useful shortcuts allowing quick launch of functions or search related features for example. Macafee for example can add the ability to scan a file by right-clicking on it. Have you looked at the event viewer for additional information about these crashes?

When the system restarts, do you see a blue screen for a few seconds that quickly disappears or does the screen just go black and the system reboots itself?

Shadowsports,

Yes there is a bluescreen when the system crashes. Unfortunately it disappears so fast that I am not able to read what it says.

In the event log I found the following:

The computer had to be restarted after a severe error. The error code was: 0x1000007e (0xc0000005, 0xf7778ac6, 0xf78fe764, 0xf78fe460). A dump was stored in: C:\WINDOWS\Minidump\Mini042913-01.dmp

Would the dump be helpful to you?

Thanks and regards!!

Thanks. This is what I recommend. Ensure you are using the latest build of Acronis version 8. Updates to your registered products can be downloaded for free from your user account. Visit www.acronis.com. If you are already running the latest build, perform a repair install. Then retest.

Also, visit windows update and install any high priority updates for your windows OS. You can also get updated drivers for some of your installed devices. Your video driver may be of particular interest. You may need to visit the computer manufacturers website or website of the video card manufacturer to get an updated driver.

The 7e STOP error is normally related to software/hardware incompatibility or failure. I don't assume hardware in this case since your PC seems to run normally except when you attempt to browse a .tib file.

After updating or reinstalling your Acronis to the latest build, retest. If the behavior persists, visit windows update.. and/or computer manufacturers website. Update, Retest. If it fails again, I'd perform a check disk on your C: drive and ensure it and your OS are healthy.

If none of these suggestions help, you should consider updating your version of Acronis to the current version. It is very possible that version 8 is not compatible with one or more of the applications installed on your PC. Or with normal updates that have been made to the OS from Microsoft since v8 was released. Please post your progress.

I have seen this behavior with several earlier builds of Acronis (8,9,10, and 11) when running on XP systems. The earliest builds were released before XP SP3 existed, and numerous other OS updates (besides the SP) will have been applied to a current XP system since ver 8 True Image was released. ver 8 may have worked fine on early builds of XP (no SP, SP1, SP2, etc) but could have issues with SP3 or any OS updates provide by Microsoft since ver 8 was released.

Following Shadowsports recommendations, you should look at updating ALL drivers used on your system to the very latest, but may find that older drivers may work with ver 8 of Acronis, and newer ones may or may not.

Only disk/partition backup images are able to be mounted. Are you creating disk/partition backups?

What happens if you just double click on a backup file?