True Image Home 2010 does not restore folder timestamps correctly

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I can't seem to recover folders with the correct time stamps. The recovered folders are using the current date and time, even when I make sure that "Set current date and time for recovered files" is unselected. I am recovering from a partition image. I've done several tests and at one time, I did manage to get the upper folders to have the original dates, but the subfolders had the current dates. Not sure what I did to at least get the original dates on the upper folders.

I noticed also that if you open the partition image in explorer, it only shows one date, whereas windows has date modified and date created.

I've been searching the forum and I found this post:

"2805: Recovery of Folders Sets the Current Timestamp Instead of the Original One"

However, this one specifically states the problem is with True Image Home 2009 and it is fixed in 2010. It would seem that it isn't fixed in 2010, unless I'm missing something.

I have the latest build for 2010 (7,046).

Any help would be greatly appreciated.

thanks,
Bernie

Sab, 11/06/2010 - 18:08
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Hello Bernard!

Thank you for finding time to open the thread and report about the issue, we highly appreciate it. I understand your concern and will be glad to help you.

I’ve carefully checked our internal resources and found no known issue that would match your description. The only possible reason of the issue I can think about is the installation over the previous product version, which caused the mess in the drivers and lead to the issue being reproduced.

Anyway, the problem requires investigation. Please gather

  1. Exact sequence of steps performed
  2. Acronis Info

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mar, 11/09/2010 - 17:36