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True Image Home 2011 install failed

Thread needs solution

Hey guys

I have been put onto Acronis true image from a friend who says that the product is fantastic and is what I will need to do my day to day backups and hard drive ghosting when I change HDD's back and forth (which I do regularly) but before I purchase the product I thought I would have a play with the trial to ensure that it has the capabilities that I need. (HDD cloning with pre-backup folder exclusions for a start)

Only issue is on install it apparently gets "interrupted" and the install fails.

I have read through countless posts that have suggested 'fixes' for windows 7 x64bit installation

unfortunately none of them seem to work. I have removed all non Microsoft programs on startup, disabled all firewall and antiviral software, run the Acronis removal software from someones signature, rebooted, and tried to reinstall but have had no joy.

I know I am not a paying customer yet, so I hoping the support forum can shed light on something so I can at least try before I buy

I have read that i should be including an install log before posting so I have done just that. Any help is greatly appreciated.

Cheers

Ryan.

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One last thing, delete the files in the temp files directory, reboot and try install. I assume you are also disabling all non-MS services and all start-up programs?

do you have any other disk backup software installed on the pc?

Done, Same issue unfortunately.
Yup all startup services are disabled.
No other backup software installed at all.
I did try Ghost AFTER this failed but have since uninstalled it as it does not suit my needs.

Hello Ryan and Scott,

Thank you for your comments.

Scott, I appreciate your kind assistance.

Ryan, I will do my best to help you.

This installation failure is caused by an issue in our software, it will be resolved in Update 1 which is coming out soon. To fix it, please check the following article and if it does not help, you can contact our Support team so that we can help you with resolving it. You can get technical support for the duration of the trial period.

When contacting our Support team, please include the .msi log that you posted and AcronisInfo report.

If you have additional questions, please let me know.

Thank you.