True Image Home 2011 - Restore fails because of corrupted index
We use Acronis True Image home on 3 computers. The program works fine on 2 of them but on one computer i get an error when i try to restore my image
PC that has the problem:
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* Win7 64 bit (fully updated)
* Virussoftware (NOD64)
* Antispyware software (Marwarebytes)
All three PC's use this software. Only one has the problem.
Problem:
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* I open true Image
* Open the Main screen
* Click the recover button
* Select that I want to recover the system partition + Syetem reserved partition
* I click on "recover now" and click yes to the question if i really want to recover the system partition
* There pops up a small window that says "recovering....Time remaining...calculating
* Then withous an further notic the message "Operation has failed"
What i Did to try to solve it:
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The program log says: Errorcode 9 - File System Error is found with extended code 458.789 - Index corrupted
* I performed a "chkdsk c: /r" - No errors found.
* I downloaded seatools to check my harddisk (Long Generic test) - No errors found
What can i do to solve this problem?
Hello Han,
Thank you for your posts and welcome to the forum.
It is possible the backup itself is corrupt. I would recommend the following workaround. Please mount the backup you are trying to restore and run chkdsk /r on it, when a backup is mounted it looks like another hard drive in Windows explorer.
Please keep us posted on your progress. I will contact you via a private message to discuss moving the serial numbers to your new e-mail account.
Let me know if you have additional questions please.
Thank you.
Hi Anton, tnx for your reply.
I tried to check the mounted imagefile but I can't. The assigning of the drive letters is succesful. Windows says it cannot check the partition when it is in use. I need to dismount it first. When I validate the image in the True Image program it checks out ok.
I'm now going to make an entire new image and validate it to see if that helps.
PS) I don't think that image corruption is the problem, because I cannot recover older image that i could use before either.
Hmm I'm puzzeled but also a bit relieved. All my old images fail the way I discribed before but the backup I made today was made, validated AND restored succesfully. How can all my old images get corrupted? That being the case, how can i rely on having a image that works, after I made and validated it. I always validate!
Hello Han,
Thank you for replying.
I would recommend to go through the following troubleshooting guide, it also helps if you move your backups to a different backup location and perform a recovery operation with them.
Please let me know if you have additional questions.
Thank you.