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True Image Home 2011 Won't Backup

Thread needs solution

Recently bought 2011 version to replace 2009 version which was working perfectly every night. I also purchased a 1TB WD My Book Elite for the backups. The WD drive comes with its own backup program called WD SmartWare. I can't get the Acronis program to backup anything. Is it because there is another backup program using the hard drive? Does the hard drive need to be completely clear of folders/files before using Acronis? There is plenty of room for both.

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DeweyMan, disable the smartware backup and the VirtualCD option on you disk.

The drive doesn't need to be completely clear before using Acronis.

What are the symptoms? Let's break it down.

When you launch ATI 2011, can you see the list of backups?
Can you edit backup settings? When you do it, can ATI see the target disk?
If all backup options are what you expect, can you run a manual backup?