True Image Home and True Image Online, dataloss when switching between them

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Commenti: 2

Hello,

I think there seem to be some serious issues with True Image Online and True Image Home 2012. I have started a trial of TIH2012 then realized that I would have to buy TIH2012 in order to keep using it for my online backup (I thought it was included in the subscription). So I installed True image online instead - lost all my backed up data. I started backing up again, 20gb done so far in a few days and then I see this really good offer for TIH2012 so I decide to buy it after all. Installed TIH2012 (it didn't even complain TIO was installed) and you can probably guess it - all data gone again. What is the issue with this!?

Can't your programs work together? This is now the third time I start over my backup at 0. TIH2012 does not even carry over my backup settings specified in TIO. This has been the most annoying experience I had a in a long while and I'm seriously considering going back to CrashPlan, their upload speeds are slower but you can adopt new PCs without losing all your data, I have actually never lost anything there before.

Regards,
Ben

Sab, 03/24/2012 - 14:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Messaggi: 88
Commenti: 4769

Hello Ben,

Thank you for posting.

I apologize for the issues that you experienced with our software.

Please contact our Support team with this report so that we can investigate this issue. Our software is compatible that is why we need to troubleshoot this problem. I am terribly sorry for the inconvenience. You can always send me a private message if you have additional questions about your case.

If you need additional help please let me know.

Thank you.

Mar, 03/27/2012 - 13:31
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