True Image: Lost password
Is there a possibility to use an image with password when the pw is lost or forgotten ??
An admin of a customer has set the pw and now the admin has left the company and with him the pw.
How can i get the pw of the images or delete it ??
First time poster; I look forward to contributing to the community.
I realize this is an old, possibly stale topic, but searching the forums did not reveal a newer one. I am running True Image 2015 and created an "Entire PC" backup setting a password on it. For whatever reason, I brain-farted and failed to record the password in my password safe. (A 25+ year IT veteran should know better, but ... [sigh]) I realize it is unrecoverable and I am comfortable with just deleting the backup and creating a new one. Problem is that TI wants the password even to delete the backup.
Suggestions?
You can use windows explorer and navigate to the location and manually delete the backup (tib file)--that gets' it off your computer. Next, you need to update the ATI database. Open ATI and choose to revcover from that backup or backup set. When you get the error panel complaining that ATI can't find the backup, choose Ignore, and that should delete the backup from the database.
This works better in 2014 than some other versions. In some cases the task won't behave properly afterwards-- it can't properly manage the limits you've set. In that case you have to delete the backup task and recreate it from scratch...but if you do it the way I described, it will usually work without ill effect.
Thanks, Scott. That did the trick, but I had to "ignore" each version chain.