True Image "stuck" and crashes my hard drive

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Went to fry's to have Windows 7 installed on C: Drive (which I use for OS and programs) and had a new WD 2TB Black internal hard drive installed as I needed more space. The Fry’s software guru told me the best backup software on the market was Acronis True Imagine so I purchased the PC Backup & Recovery, True Image 2013 program. My plan was to regular back up my D: Drive (full of data) to my new E: 2TB drive. So I set up True Image to do a disc back up, incremental. On the second incremental backup it stopped backing up, sat at 56 minutes and then said operation had to cancel. When I went to see what had happened the new 2TB drive was now not accessible, unreadable and/or correct as per the error message. all data was essentially lost and now i have a useless drive.
Yikes.
I took it back to Fry’s and they said they had no idea what had happened but installed a new 2TB WD black internal hard drive and yep, it happened again.
Can anyone explain to maybe what is happening? I am trying to back up 218 Gb of data (I asked the guys at fry’s if I should break that up into smaller pieces and he said in the land of data, that is nothing and it should be able to handle it without no issue)
So now I have to reformat the drive and start over (again) but I don’t want to experience this a third time.
Does anyone have any idea at all what could be happening?
Thanks, julie

Mar, 08/06/2013 - 02:17
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Julie,

This is very strange. There is a possibility you have an Acronis driver issue. I assume you are running your backup from ATI running on Windows, correct? Boot your computer on the Acronis recovery CD and see if you can backup to that WD.

If you can, that means there is nothing wrong with your disk. Uninstall ATI 2013, run the cleanup utility found here. Follow all instructions very carefully and do not let the utility reboot your computer before you complete all the instructions.
http://kb.acronis.com/content/34876

Can you post a screenshot of your windows disk management console? Before you take the screenshot, go to the view menu, choose top > disk list

Can you also post a screenshot of your backup settings?

Mar, 08/06/2013 - 04:16
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