True Image Unlimited -- Accidentally purchased "upgrade" AND "full" version -- still not working

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 4

Here is the original True Image package I installed (order # + description):
----------
69739766 (included with a hard drive that I purchased several weeks ago)
Acronis True Image 2015 for PC 1 PC (English)
-----------

When I attempted to do a system backup on the cloud (which I've never done before), the True Image application informed me that this service was not covered by my subscription.

OK, so what was I prompted to do?

I was prompted to BUY MORE STUFF. (Duh.)

OK... Here are two separate order numbers from earlier today

--------------
70742764 (was charged $49)
Acronis True Image Unlimited for PC and Mac Upgrade 1 Computer (English)
-----------
70745274 (was charged $99)
Acronis True Image Unlimited for PC and Mac 1 Computer (English)
comes with 1 year subscription
-------------

I only purchased the full version (70745274 -- $99) because I tried purchasing the upgrade rate (70742764 -- $49) and it was giving me the same subscription error message that I got when I attempted to use the original TrueImage ware package (69739766 -- Included with hard drive) -- telling me that cloud service (or system backup?) was not available under my current service.

(I am realizing now that I probably should NOT have done this.)

Here is my ACTUAL QUESTION:

Does my original/included TrueImage package (69739766 -- listed up top, included with purchase of hard drive) already do cloud backup (i.e. a full system backup)?

IF SO, then it was a mistake to purchase additional licences.

Here's the thing though: I was trying to make my original Acronis ware (69739766) do a FULL SYSTEM backup on the cloud service, and THE TRUE IMAGE WARE KEPT TELLING ME THAT MY SUBSCRIPTION DIDN'T SUPPORT CLOUD SERVICE... which is why I even clicked to purchase the other two versions (70745274 and 70742764) in the first place!

Now I come to find out that I may have purchased both of these secondary licenses in error?

Uggggggggggggggggg.......

I've been at this all day -- exhausted, forlorn, and feeling like an idiot.

Currently attempting to uninstall everything and do a fresh reinstall and license key entry.

Any help that anyone has would be hugely appreciated.

I don't even care that much about the money; I just want the stupid thing to WORK
:(

Mer, 02/18/2015 - 21:06
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 4

OK, sorry my initial post was a bit convoluted (i.e. confused) and rambling....

Let me start over.

I uninstalled the entire Acronis ware-suite and started over with freshly downloaded (i.e. current) install files.

I have attached an image that shows the exact error message I get when I attempt to initiate an Acronis Cloud backup with this version's S/N# activated:
-----------
69739766 (included with a hard drive that I purchased several weeks ago)
Acronis True Image 2015 for PC 1 PC (English)
-----------

I have also attached a screenshot that says my Acronis Cloud subscription is active until 02.2016

(See attached images)

SHOULD I REACTIVATE ONE OF THE OTHER VERSIONS (*of Acronis TrueImage* -- see original post) that I purchased today, and try it instead??

Is this software just engineered to be difficult for dummies to set up?

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Gio, 02/19/2015 - 01:39
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 4

OK, I have here a frame by frame sequence (of uploaded screenshots), so you literally do not even have to read my ridiculous words. Seriously, just run through these images and let me know if I am missing something BLATANTLY OBVIOUS.

OK, so I've already purchased two versions of TrueImage today, and the ware is still trying to upsell me! (This is bordering on hilarity.)
(See: acronis_pitch.jpg)

Since my reinstall, I've tried to run a cloud backup with both the included box version of the ware (order # 69739766) , and the downloaded version (order # 70745274) -- AND YES, I KNOW THAT THE SERIAL NUMBERS ARE DIFFERENT THAN THE ORDER NUMBERS -- I successfully registered and authorized both products before REattempting this process.

Now this image makes it look like the cloud subscription is SOLD SEPARATELY.
(See acronis_separate_services.jpg)

However, I checked the registered products on my Acronis Profile, and all of it is all registered to the SAME ACCOUNT I am logged into the TrueImage with.
(See acronis_registered_apps.jpg)
(See also 3_registered_products.jpg)

I then rechecked to make sure one or the other of my purchased Acronis TrueImage wares was activated.
(See acronis_activated.jpg)

And just to verify, I do appear to have access to all that promised cloud storage.
(See acronis_storage_um...limited.jpg)

So from what I can tell, everything is telling me that I have the services and the wares necessary to execute a simple cloud backup...

SO WHY AM I STILL GETTING THIS MESSAGE?
(See acronis_error_again.jpg)

.... and seriously, it feels almost insulting that the ware keeps trying to sell me stuff I already bought (none of which seems to be working).

CAN SOMEBODY HELP ME?

I am totally willing to admit I am wrong/stupid/missing-something-obvious --- I JUST WANT IT TO WORK.

Thanks again. This will be my last post until someone (anyone?) replies.

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Gio, 02/19/2015 - 02:39
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 124
Commenti: 2669

Hi Evan,

please sign in and sing out in your account in the program and check if the message about Cloud subscription expiration is removed.
If it is still there (as well as offer to upgrade) please let me know.

Please be sure that we'll clear up the situation! 

Thank you.

Mer, 02/25/2015 - 16:55
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