TrueImage Appication File disappears from Acronis>TrueImageHome folder

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My TrueImage 2012 would not launch. Yesterday, I discovered that the approx 20mb TrueImage application file disappeared from the folder. Another one of our licensed users sent me a copy of this file and I placed it in the folder and the program started and ran successfully. Today I went to launch the program and, again, the file was missing. Again, I added the file to the folder and it ran.

Can anyone suggest a reason why the file keeps disappearing and how to fix. I have been running the program for more than a year with no incident and now this. I am running Windows 7 32 bit.

I have attached a screen capture of the file that keeps disappearing

Thanks.

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acronis_file.jpg 12.32 KB
Ven, 05/31/2013 - 05:39
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Only thing I can think of is that your anti-virus/anti-malware software may be performing a scan and is removing this file. Check you anti-virus/anti-malware software logs to see if there is any indication of this.

You can always add the .exe file to the list of excluded/safe files in the security software so that this will not happen (if this is the case here).

Ven, 05/31/2013 - 14:00
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I excluded these files from anti-virus scan and the launcher.exe file continues to disappear. This is really frustrating and baffling. Any other ideas/suggestions???

Mer, 06/05/2013 - 02:29
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Eric,

This type of behavior is typical of a Root Kit type of malware infection.

Do a search for Root Kit detection in your favorite search engine and try some of the resulting packages to scan your system for Root Kits and any other malware.

I would suggest starting here: http://www.sophos.com/en-us/products/free-tools/virus-removal-tool/down…

Mer, 06/05/2013 - 03:13
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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RATS, James. I installed and ran Sophos - it found one key gen item and removed it. But, the file still keeps disappearing. I put it back in from a place that I have a copy of it on the computer. It is not removing it from this place but only from the TrueImageHome folder. This is so bizarre (and annoying). Any other thoughts??? Thanks,

Ven, 06/07/2013 - 21:06
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Try to run process monitor ( http://kb.acronis.com/content/2295 ), set up a filter to match Path - contains - TrueImage.exe, check the item in the menu to 'drop filtered event' (otherwise the log will be too big) and let it run until the file disappears. The last entries will be related to its deletion - the you will know the name of the process responsible for it.

Mar, 06/11/2013 - 19:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for your suggestion. I ran the process monitor for 3 days through a series of acronis backups without the program turning off the program and all went well. I saved the process file in case it is of value but it says nothing unusual. Before turning off the computer, I checked to be sure that TrueImages.exe was still on the computer and it was. I then turned off the computer and restarted it and - darn, the file TrueImage.exe was not in the program file. So, it turns out that shutting off the computer, or the act of it booting up, caused it to disappear.

Why? What do you suggest as to the problem and a fix. I appreciate any suggestions.

Mar, 07/30/2013 - 14:27