TrueImage Home 11 boot disk does not recognize full size of drive
Hi there,
I used TrueImage 11 to successfully clone my c drive from a 120GB PATA drive to a 250GB SATA drive. Now I am trying to clone that 250GB SATA drive to a Hitachi Deskstar 1TB SATA drive. I also have two other of the same 1TB drives that I am going to clone some data drives onto.
But, I'm seeing a weird behavior.
When I connected my drives (1TB drive on the internal SATA port and 250GB drive on a USB adapter) and booted into TrueImage Home DVD, True Image Home sees the 1TB drive as only a 32MB drive. However, when I checked the BIOS before booting the CD, the BIOS saw the drive size correctly. Now though, when I go into the BIOS, it is seen as only 32MB. When I connect the drive to another computer via the USB adapter, it is only seen as a 32MB drive.
I'm using Windows 7 Home Premium. As far as I know the TrueImage Home DVD is the latest version. I created it only a few weeks ago.
I thought the drive was defective, so I tried it with the second 1TB drive. Same thing.
So, I tried something crazy. I hooked up the C drive back to it's normal port, booted into Windows, which sees the 1TB drive correctly, and started the clone from there. It's in the middle of the process, but it's working.
So, my questions are: what did TrueImage Home DVD do to my two hard drives and can it be reversed? How did it screw up the drives so that the BIOS doesn't read them correctly any more. Why is Windows able to see the drive correctly, but only if it hasn't been accessed by the True Image Home DVD first?
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Hi Colin,
Thanks for getting back to me so quickly!
Yes, True Image Home 2011. Sorry about being unclear.
What do you mean that True Image Home 201 isn't Windows 7 ready? The Windows 7 badge is displayed prominently on Acronis' site. (http://www.acronis.com/homecomputing/products/trueimage/) Oh, and I just double checked and I have Windows 7 Professional.
The drives were not previously partitioned.
Also, the third clone attempt onto the third disk completed correctly, but when I try to reboot using that disk as my boot disk, it fails b/c now the computer thinks that it, too is 32MB.
I downloaded and ran Hitachi Feature Tools and it thinks the drive is still 1TB, so that's something, I guess. I'm going to try the Hitachi Fitness Test next.
So, is there any way to recover my drives that you know of?
Thanks.
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Ok. Quick update. And a small correction. I meant Hitachi Feature Tool instead of Hitachi Disk Tool.
After viewing the other information that Hitachi Disk Tool reported on and checking to see if any of the firmware settings changes might make a difference (which I think they would not), I rebooted to try the new 1TB C drive again, and it worked. So, I wonder if just by scanning the SATA bus it rejiggered something.
I connected one of the 33MB drives to my system and booted into the Hitachi Feature Tool. It reported 33MB for the drive. I used the drive size tool to change the size back to the 1TB size. Went correctly. Rebooted into Windows and both Windows and True Image Home see the drive size correctly. Did a clone of my first data drive onto this drive. And everything worked correctly. True Image Home did not reset the size of the second 1TB drive this time.
For the third drive, I reset the size using Hitachi Feature Tool and am just copying the files in Windows.
This was an annoying problem, but at least I figured it out. I hope that this thread helps other people who may need it.
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Also, this tool may be interesting to people. http://blog.atola.com/restoring-factory-hard-drive-capacity/
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Good that you've got it working Reddot. Just to be clear, TIH 11 and TIH 2011 are two different versions - TIH11 came out in 2007/08 and TIH 2011 of course came out in 2011.
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I want to create a full ISO image of my System Drive. I am running Vista Home Premium (SP2) on an HP Pavillion. The OS drive is 102GB and is about 75% full. The drive has a second partition with the HP recovery data. I have a second drive of similar size and a 2TB usb drive. I want to store the ISO image on the 2TB drive for use in the event of the need to replace the OS drive. It is not clear to me how to accomplish this using Truemage Home 2012.
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George,
ATI doesn't create ISO image, but it creates TIB images (Acronis proprietary container for disk images). This images are created by the disk and partition backup of ATI and contain *all* information to restore a partition or whole disk image to a completly blank disk. You can also restore files only. Restoring is done by using the recovery CD.
When you do the backup, include all partitions on the system disk.
See this post for a guide on how to do that: http://forum.acronis.com/forum/28705 , or here http://forum.acronis.com/forum/29618
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