TrueImage Home and Acronis Online Backup together / no update possible for Acronis Online Backup
I have some problems (looks like bugs) with the Acronis True Image Home 2011 Online Backup software (Build 4104). I have also installed TrueImage Home 2011 (Build 6868).
I have seen that a new version from Acronis Online Backup software (standalone version) is available (Build 4139) which has fixed these bugs (regarding the release notes).
But I cannot install this software, because it is not compatible with TrueImage Home 2011 (Build 6868).
Will there be an update for the Acronis Online Backup which is compatible with the TrueImage Home 2011 (Build 6868)?
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Hello Erik,
Thank you for your question. I will definitely help you with it.
We are planning on releasing an update for Acronis True Image 2011 Home which will include the updated online backup module with all the fixes.
As a workaround, you can uninstall ATIH2011 and install the latest online backup client and use the bootable media for offline backups.
In case you need immediate assistance you can always contact our Support team. Please check this post for additional information.
Please let me know if you have additional questions.
Thank you.
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I'm having the same problem. Acronis automatically updated my ATIH2011 software today to the most resent build and now my Online Backup won't let me past the opening screen. And I can't upgrade Online Backup because it's not compatible with ATIH2011
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"Acronis True Image Home 2011 Build 6942" (Update 3) has fixed all the problems for me.
Acronis True Image Home 2011 Online Backup software Build 4158 is included in this version.
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