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trying to install 2013, serial # not being recognized

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Hi,

Bought a new ssd and it came with a free license to True Image 2013. I downloaded it from Adata, the hard drive manufacturer, and when I try to paste the 64 digit serial number from Acronis into the install it says it's not valid. When I select Get serials on Acronis site, it says activation for 2013 and gives me the 64 digit serial #, but it's not going through. Any suggetions.

thanks in advance for any help, Barry

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Barry, we cannot help with serial number or activation type issues here in this user forum, you will need to follow the guidance in post: 18623: How to get Technical Support: Tips, Tricks and Useful Information to contact Acronis directly as copied below:

1.    Customer Service
Related to
- Administrative license/serial number issues (lost, fails to get registered, etc.)
- Web navigation
- Download
- Promotional offer issues

- free of charge 
- unlimited
- 24x7
- provided via e-mail and chat. 
Response time:  
-  3 business days via e-mail
 - immediate via chat