Unable to open .tib file
True Image Home 11
Windows 7
Using external hard drive for backups
Unable to open any .tib file on the external hard drive. This includes the most recent full backup. File explorer shows all of the files on the external drive but when I select a file nothing shows.
TrueImage 11 had a problem whereby the backup was selected but did not show.
The problem was that the window needed to be moved laterally so the missing column (there but not being seen) would be repositioned & appear within the window. You may need to maximize your window size.
That may or may not be your problem.
True Image Home Version 11
More Info:
In explorer the properties of the .tib files show that it opens with Windows Explorer. However in Set Associations there is not a listing for .tib file types. Could this be a clue?
Windows Explorer is the correct file association for .tib files.
You stated that when you select a .tib file nothing happens. I am assuming that you mean when you double click the file or when you right click the file and choose open, nothing happens. Is that correct?
Yes, James that is correct. I can mount the .tib backup from the external but if I try to use Explorer I can not see the backup as I was previously able. Explorer is functioning fine for other operations.
Richard,
Open device manager and check to see if you have Acronis Devices / Acronis TrueImage Backup Archive Explorer present.
If so, delete it, and then re-install True Image Home v11.
James
Well after sifting through suggestions all over the internet I came up with one that worked. Why it worked is beyond me. I opened ATI. Then I opened Explorer and behold the .tib files opened. Then to make sure it continued to work I closed ATI and explorer continued to open the .tib files. And....it still is working. So thanks to all for the suggestions but it now works.....for now.
just curious reading this thread- I had noticed that Windows Explorer would open .tib files but i was surprised that it could- I presumed that those files would be compressed and only visible to ATI- if I were to uninstall ATI, would Explorer still be able to open .tib files? How is it that Explorer knows how to open them?
Joe
Windows Explorer natively does not know about .tib files and cannot read them. It works because you have ATI installed and there are ATI services running in the background. If you uninstall ATI, Windows Explorer will not read .tib files.
It's like having an application add new context-menu commands to Windows Explorer's right-click menu. Those commands appear in Windows Explorer because of the new application. Uninstall the application and those commands will disappear from Windows Explorer.
Tuttle, thanks for your reply- makes perfect sense. By the way, I don't think the user guide mentions that it's possible to see the files this say. I presume this is the fastest way to get to- and restore files- that is, if you just lost one or a few- rather than load ATI- since, I presume you can copy them to anywhere else on your computer.
BTW, I'm now going to upgrade to 13- I just printed the entire user manual and I'll study it first. I presume there are not reasons NOT to upgrade.
Joe
I believe it is covered in the manual, and in Grover's guides.
2013 is a good release. It mainly focused on improved stability, increased hardware support and bug fixes. I'm also pleased that the ATI2013 bootable Recovery Media (Rescue Media) has greater hardware support than earlier versions. The 2011 and 2012 versions were problematic on my new laptop, but the 2013 bootable Recovery Media performs much better and faster.
Before installing 2013, uninstall your current version and then run the Acronis True Image Cleanup Utility for 2011-2013: http://kb.acronis.com/content/34876
Be careful to follow all instructions, including not allowing the utility to reboot until you've made the Registry edits.
Thanks for the clarifications. My "fix" did not last. I will either find a different backup program or try to reinstall. The problem I had when I went to control panel to fix ATIH it said I was missing something. When I paid for the program all I got was a download and the key so I don't think I can reinstall.
Thanks for the clarifications. My "fix" did not last. I will either find a different backup program or try to reinstall. The problem I had when I went to control panel to fix ATIH it said I was missing something. When I paid for the program all I got was a download and the key so I don't think I can reinstall.
With the installer (which you can always download from your account) and the serial #/key, you may reinstall.
True Image Home 11 is eight years old. If your PC is newer than that, you may want to consider getting a newer version of ATI.
Joseph wrote:
"I'm now going to upgrade to 13- I just printed the entire user manual and I'll study it first."
Do take the time to digest this next link as part of your pre-install preparation
http://forum.acronis.com/forum/28705
And a must read is the link along left margin of this page which is
TrueImge 2013 Web-help.
Also, be aware of the contents of this link for possible later need.
http://forum.acronis.com/forum/29803
Those links will help you to understand and use 2013. Many answers to your questions are covered in these links.
Richard,
Open Your Device Manager and look at the Acronis Devices entry at the top. Check to make sure you have no errors in those entries.
Should you perform an uninstall or a repair instal of True Image , try deleting the Acronis devices/entries in the Device Manager first.
I believe it is covered in the manual, and in Grover's guides.
2013 is a good release. It mainly focused on improved stability, increased hardware support and bug fixes. I'm also pleased that the ATI2013 bootable Recovery Media (Rescue Media) has greater hardware support than earlier versions. The 2011 and 2012 versions were problematic on my new laptop, but the 2013 bootable Recovery Media performs much better and faster.
Before installing 2013, uninstall yoru current version and then run the Acronis True Image Cleanup Utility for 2011-2013: http://kb.acronis.com/content/34876
Be careful to follow all instructions, including not allowing the utility to reboot until you've made the Registry edits.
Tuttle, that cleanup utility is for 2011-2013 but I have a much older version: ATI 11 Home, which I presume is not the same as 2011 Home as it's several years old.
Joe
Joseph, no, it's not the same. ATI 11 is eight years old (you hadn't told me that that's what you have).
I'm not sure if there's a cleanup utility for that version. Someone might post here, but you could hunt around this site and the Acronis site.
Joseph, no, it's not the same. ATI 11 is eight years old (you hadn't told me that that's what you have).
I'm not sure if there's a cleanup utility for that version. Someone might post here, but you could hunt around this site and the Acronis site.
Tuttle, do you think it's essential to use a cleanup utility? I would hope that most of the time, the uninstall routine would work.
Joe
If it were me, I would see if a cleanup utility is available.
OK, I am going to bite the bullet and upgrade to 13. I think I found my original key but is there a way I can find out if I have the right number BEFORE I go ahead with the purchase. Secondly, do I uninstall 11 first? Third, will my 11 backups be readable in 13? Thanks all
Please, terminology is important. It's version 2013 (not 13), and you have v. 11 (which isn't the same as 2011).
I'm not sure if 2013 will read/restore v.11 images, as I haven't tried that. I suspect it may. Regardless, it's a good idea to keep the last-issued build of the v. 11 bootable Recovery Media (Rescue Media).
As I wrote in reply to the other poster, before installing 2013, uninstall your current version and see if there's an the Acronis True Image Cleanup Utility for v. 11. I'm not sure if there's a cleanup utility for that version. Someone might post here, but you could hunt around this site and the Acronis site.
Richard,
Before you do anything, make a new backup of your system. Make sure the backup is a full and complete backup of all partitions. This can be done from Windows Acronis or when booted from the Acronis Recovery CD. This backup will be your safety valve if you need to recover back to your current status. Do NOT skiip this step. If you do not have such a backup, be sure and do it now!
is there a way I can find out if I have the right number BEFORE I go ahead with the purchase.
Number should be shown in help section of the installed version and in the help section of the CD. If not found there, if you registered your purchase with Acronis, you can visit your Acronis.com registration page and your serial number can also be found there.
Secondly, do I uninstall 11 first?
Yes, it must be uninstalled first. You can also use a registry cleaner such as the one found at this link. This cleaner can help you to get a good or clean install of 2013.
http://www.wisecleaner.com/wiseregistrycleanerfree.html
Third, will my 11 backups be readable in 13?
As suggested by Tuttle, keep a copy of your version 11 CD so it can be used if the 2013 does not.
Read the references in post #15 to help you in your transition to 2013.
to all, I'm going to look for that Acronis True Image Cleanup Utility for v. 11- if any of us find it, please post here
thanks,
Joe
The Cleanup Utility for v11 has been removed.
You can still use the newer version of the cleanup utility to remove v11, but is not officially supported by Acronis.
The Cleanup Utility for v11 has been removed.
You can still use the newer version of the cleanup utility to remove v11, but is not officially supported by Acronis.
oh, and that's safe to do? I always worry about these things. I would think a different program would have different stuff to remove.
Joe
Joseph,
The cleanup utility is designed as a "last ditch effort" to uninstall the True Image Home products. It is normally not necessary to use when un-installing the software.
Any time the cleanup utility is used, it is only safe to do so if you have a full backup that can be restored if there is a problem. :)
The utility has changed very little in the many versions of it as time has passed. I have used most of them to remove various versions of True Image Home since version 8. I have used the current version to cleanup a system that had v11 on it and did not have any problems.
That being said, your results may be different than mine.
The older version of the cleanup utility needed to have Microsoft's Devcon utility installed to be able to successfully remove some of the Acronis components. This requirement is no longer required for the newer version.
James
I'm just really surprised that a major software firm would have difficulty preparing an uninstall routine that works 100%. I recall this problem with McAfee AV. I had a great deal of trouble uninstalling it before I could install a different program, almost as if they did that on purpose.
Joe
I'm just really surprised that a major software firm would have difficulty preparing an uninstall routine that works 100%.
Sadly, this is common. Hardly any uninstaller removes everything: executables; non-shared dlls; directories; shortcuts; Start Menu entries and pinned launchers; Task Scheduler entries; services and startup items; all registry entries; etc.
On a positive note, ATI2013 is much better in this regard than earlier versions.
Tuttle, I don't mind if that or any program leave some stuff behind as long as it doesn't mess things up- especially installing a newer version such as the problem I had with McAfee.
Joe
By the way, I realize that for most people, these problems don't arise- installation and use of software works for most people, for the few that have problems, these software forums are great.
I didn't realize how cool Acronis is until I did a full restore of an image on a test machine- where I installed a much larger new hard drive, then restored the image from an external drive- it went well, except for the fact that the new drive's boot partion was the same size as on the old, small drive- which had a secure zone on it- I think that prevented the installation process from using all of the space in the new drive. It was on an XP, and I found out that new OSs can adjust partion sizes but XP cannot, at least not the boot partition- so I downloaded a free partion software program- which still couldn't do it until I realized that I needed to first delete the secure zone as it can only extend the boot partion into adjacent sectors.
So much to learn- which is why I use the test machine but I still bite my nails doing this stuff. When I finally get 13 installed succesfully, I'll get back here to say so!
thanks again,
Joe
[quote=Joseph Zorzin]
Just to assist in your learning:
I advise against creating the Secure Zone. It's really meant as a sub-optimal method of backup for people who have no external target to which to backup. If your drive fails, you would lose your system, files, and your Secure Zone backups.
It's much better and safer to make backup images to an external hard drive.
Also, in the past there were occasonal reports of the Secure Zone causing problems to the system. When I installed Secure Zone on one PC, it corrupted the hard drive causing data loss and rendering the system unbootable. Perhaps the latest versions of Secure Zone are improved, but that experience coupled with its inherent insecurity and lack of reduncancy cause me to be wary of Secure Zone.
I also recommend against the associated Startup Recovery Manager. If activated, it modifies your system drive Master Boot Record (MBR), which can cause problems with multi-boot managers and other low-level disk utilities.