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Unable to recover from backups

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XP Pro, SP3, Acronis True Image Home 2011 Internal Drive 2 partition, External drive 3 partitions. Re-formatted internal C:\ only.
Situation after re-formatting:
Re-formatting changed drive letters in external drives, which are different from orginal Acronis backups.
Changed external drives letters back to original with Easeus.
Acronis shows the changed drive letters, but displays individual files.
Will not recover any of the individual files. How can I change the Acronis drive letters back to their orginal? Or this my problem? Thanks

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Customer support not what I expected from Acronis. I have no replies from this post 26 days ago. Does Acronis even care? Regards.

Garth,

Posting on the forum only gets you help from other users--if they can assist with your particular question. Windows assigns drive letters--not TruieImage.

To get official support from Acronis, you need to fill out a support ticket. Check along the left margin of this webpage for help on how to get support.

Have you tried mounting your backups? If they will mount, you can drag the files from the backup to wherever.