Unable to remove product

Dear David,

Welcome to our Forum, we're glad to have you with us. I entirely understand your frustration, and will be glad to assist you.

Unfortunately due to the lack of diagnostic information it's hard to identify the exact cause of the problem. So it requires investigation.

Please gather

1. Acronis Info
2. Exact sequence of steps performed
3. What OS is installed on the machine
4. Screenshot of the issue

and contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!