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Unable to restore

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Hello,

ATIH 2011, Windows 7 32-bit

I'm unable to restore any files, because I get the message "Failed to initialize the snapshot manager library...." upon any attempt. Already followed KB to reinstall SnapAPI 586, also attempted complete uninstall with instructions and use of Cleanup tool. Still getting this issue.

Tried these already:
http://kb.acronis.com/content/20350
http://forum.acronis.com/forum/3940

Please help!

Thanks,
Bruce

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Needless to say, I'm extremely frustrated. The one time I need to restore a file it fails.

Bruce,
There are several things you can try.

1. Use the TrueImage Explore feature and copy from inside the backup file. or,
2. Mount the backup but mount only the partition which contains the file source and do the file copy. or
3. Boot from the Recovery CD and perform the restore to a new folder location.