Universal Restore issue
I was confident that U.R. could solve my problem, not easy to be honest, but till now I'm very disappointed.
My challenge was to move a WIN7 64bit Home Premium volume from a RAID 1 of two 500GB disks to one 500GB SSD on the same PC HP m9551it.
I've made a full verified backup then changed the drives and the bios settings of the controller (an internal Intel) from RAID to AHCI; because ahci controller and the SSD should not need drivers different from Microsoft standard, I expected than U.R. would recognize that the driver for raid controller was no more required and replaced it with a standard one: it didn't happen.
Also supplying the available drivers in the external disk where the backup is stored didn't solve anything.
The restore process ends with a succesful message and the restore log includes some warnings about U.R. but no error messages.
The new disk boots, Windows begins to load but it restarts during the tracing of the Windows logo; the Windows recovery process isn't able to fix the issue (it's normal regarding a controller driver) and the only diagnostic error is 0x490 (device non found, reliably the raid controller).
The C: partition is fully accessible from the recovery boot and the directory tree is completely visible.
It looks that U.R. is not able to detect and remove the unnecessary driver configuration: is it not built just to do this?
The issue is opened with Acronis support, but it's more than a week that I'm waiting at least for a diagnosis.
Anyone had experience with a similar issue?
Thanks.
You stated "The restore process ends with a succesful message and the restore log includes some warnings about U.R. but no error messages."
The restore can be successful, but the UR process occurs after the restore and can fail individually. Did you save a copy of the log, or do you remember the error messages? Were there any prompts for missing drivers?
I have an HP business desktop that has onboard RAID (Intel). I have used 2013 build 6514 to go from RAID 1 to SATA/AHCI and also from SATA/AHCI to standard IDE using UR. I have had to supply drivers in ALL cases for this system.
The Intel RAID/SATA/AHCI drivers for my system consist of both SATA/AHCI and RAID driver .inf and .sys files (They are NOT the same).
When switching from RAID to SATA/AHCI a different driver is normally required when using BIOS/firmware based RAID.
Hello Everyone,
Thank you for posting and your valuable help shadowsports and James.
Renato, we are sorry for any inconvenience and I will make sure a support engineer reaches out to you and helps you with resolving this problem.
Please let us know if you have additional questions.
Thank you.
Thank you to the volunteers and to Anton.
I have the support call number 01915714 open but with no additional contact since 05/17.
My experience with Acronis support is quite discouraging:
- an excellent start with a very long chat on Sunday evening (05/12)
- a second attempt wit the chat after having prepared the requests on Monday 05/13 had no answer
- written email the same day with requested data and logs and solicited contact
- received a quite generic answer by email next Friday 05/17 late afternoon without reference to the chat recording and with new requests
- my answer next day with requested data and logs
I'm still waiting a new reply.
And the issue has been open as "Severe".....
@shadowsport: the hardware is an HP Pavillion m9551it with an internal Intel RAID controller, and I did several times the process as you described with no additional drivers, with all the custom drivers supplied in the HP folder or with just the ahci drivers.
Before your final suggestion I searched a lot in KB but wasn't able to find the one you've linked; I'm reviewing it and looks attractive.
@James F: I'm glad to know that you've been succesful with a similar hardware; maybe my problem could be related to the fact that there are separate iaahci.inf and iastor.inf but a single iastor.sys files, that maybe confuse U.R.
In the log file (I've saved it but at the moment I've not it at hand) there are warning messages about, more or less, "iastor.sys already existing" or something like that and the final result of the Whole restore plus UR was a message "succesfully completed".
The support answer about my log file has been that there where no errors.
I can't dedicate too much time to my home PC, so while waiting for support answer I begun to reconfigure a clean new environment, but it's a loooooooong task to recover all my installed programs and settings, so if they find the failure reason it will be quicker to execute the restore.
The first chat operator stated that after I executed his requests he or a colleague of him had made the restore with a remote destktop session, but I'm still waiting.
Cheers
Reading other 3ds, even not directly related to my problem, I have the suspect that an error message that I get when boot even from recovery disk even from a full restore launched inside Windows is not so insignificant as Acronis support has stated; the error is:
ERROR: isw: Could not find disk /dev/sda in the metadata
no raid disks
/bin/ipwatch; error while loading shared libraries: libnet.so.1 cannot open shared object file: No such file or directory
/bin/avahi-daemon: error while loading shared libraries: libavahi-common.so.3: cannot open shared object file: no such file or directory
Occurs booting from CD regardless the raid controller is activated in BIOS or not, and I suppose that is related to the Linux core of the rescue boot and my hardware configuration; booting the same CD on my laptop doesn't raise any error...