Universal Restore option is not available.

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Hello, I am attempting to restore a complete disk backup to a different machine. My HP laptop CPU failed so I'm taking the disk backup from it and attempting to restore onto a new Dell laptop. Both machines run Windows 7.

I've read the knowledge base articles that describe this process. I've downloaded the latest bootable media and burned it onto a CD. When I boot up into the Home Image 2012 Plus Pack, I am selecting the disk backup file, but in the "Recovery Method" screen I do not see the checkbox to select "Universal Restore". I've purchased paid phone support and have discussed this with Acronis support several times, but they seem stumped at this point. One of the support techs even asked me why I didn't just transfer all my data over to the new Dell laptop since it already is running Windows 7! Never mind that I purchased the Acronis product so I wouldn't have to reinstall all the applications. Of course at this point it seems that would have been easier.

Has anyone run into this issue, and how did you resolve it?

Sab, 03/10/2012 - 21:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Gordon,

Thank you for your post.

We are very sorry that you experienced issues with our software and support, I sent your feedback to our Management team and we will get this issue addressed and contact you as soon as possible.

We have a dedicated Knowledge Base article with a list of known suggestions to fix Universal Restore option when it's not available, you can find it here.

If the article does not help we will need to investigate this problem though our Support team, it could be caused by something specific in the system.

Should you need additional help feel free to contact me directly.

Thank you.

Mar, 03/13/2012 - 07:55
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