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Upgrade 2011 does not work

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Upgrading from 2010 to 2011 - got installation error - tried repai and reinstall - both same result. Log file attached - URGENT - we have NO working Acronis system anymore!

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acronis_2011_error_-install_log.txt 3.66 MB
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Hello Erik,

Thank you for posting. I will definitely assist you with this issue.

According to the installation log it appears that certain Acronis .dll files were not updated properly from the previous version of ATIH 2010.

Please check this KB article for the solution and if it does not help I would recommend to resolve this issue the following way:

1. Collect AcronisInfo report and a new installation log.

2. Contact our Support team directly so that we may investigate this issue.

As a temporary workaround you can use Acronis bootable media to create backups. Just in case, you can always refer to ATIH2011 Lite Guide for more information about the program.

Please let me know if you have additional questions.

Thank you.