Upgrade TI2010 to TI2011 - HELP!

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I purchased TI2010 on 08/15/2010. and in less than a week of purchase acronis released Ti2011. I am within the 30 day free upgrade to TI2011 window as set by Acronis in their website. The procedure stated in the website is to write Technical Support. . . .I have also posted to acronis and waiting for the response.

Here are my case numbers from those inquiries:
Your cleverbridge reference number: 14290937
This includes both Acronis True Image Home 2010 and Plus Pack.

Support options were limited and hard to contact accronis for updates.
Is there anyone out there at Acronis reading this board? If so, please respond, you know my email address.

Note: i've also attached file for your reference. If had known earlier, would not have brought 2010.

Thanks,

Allegato Dimensione
bkd-736586394.pdf 29.27 KB
Mer, 08/25/2010 - 19:45
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Check this link to see if you qualify. If you do, then contact Acronis from within that link. Posting your request here may not be seen by Acronis support personnel.

http://kb.acronis.com/content/13555

Mer, 08/25/2010 - 20:23
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Hello Prasad and GroverH!

Thank you for opening the thread regarding this question and many thanks to GroverH for assistance!

Dear Prasad, I entirely understand your concern and that upgrade policy may seem frustrating. I will try to shed some light to the situation and I'm quite positive that we will anyway find a scenario that will suit you.

Not long ago before the Acronis True Image Home 2011 release our Sales team implemented the discount for the full version of Acronis True Image Home 2010, which we normally don't do. This promo discount lasted from July 23 to August 24 (release date). For all the Customers who purchased the product with the discount we sent an offer to upgrade to Acronis True Image Home 2011 for around $10.

So in both scenarios: 
   a) you purchased discounted Acronis True Image Home 2010 + upgrade 2011 (which is not the must, you can still use 2010 version, it's still fully supported)
   b) you purchased Acronis True Image Home 2011 full version
the final price will be absolutely the same.

In case you didn't receive a message with the link to the discounted upgrade, please let me know via PM - I will be glad to help you with it.

I would also like to notify you that you're opinion and questions regarding Acronis True Image Home 2011 upgrade policy is very important for us. We would like to have all this information stored in one place - it will allow us to address your concerns in a timely manner. So we would appreciate if you could refer with all your concerns and feedback to the Main Upgrade Discussion Thread.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Gio, 08/26/2010 - 08:17