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Upgrading from trial: all backed up data gone

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Hi,

I have just upgraded from the trial version to a paid subscription but now the 90gb of data I had uploaded already are gone from my online backup... Is there any way of restoring the data in my online storage as I don't want to upload all 90gb again. Why would the backup get deleted on upgrade in the first place!?

Thanks,
Ben

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Hello Ben,

Thank you for your message.

I am very sorry to hear about this issue. Currently it is not clear why the back got deleted, we are very sorry for the inconvenience.

Please contact our Support team with this report so that we can look into the problem and resolve.

Let me know please if there is anything else I can for you.

Thank you.