usb-cardreader disappears in Win7 32 Bit

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Hi,

I installed TrueImage 2010 (latest build) on Windows 7 Professional 32 Bit (German). Now I have the problem, that the usb-cardreader (4 drive-letters) disappears all few hours. Only booting the system brings back the drive-letters.

I know that TrueImage 2009 had this problem in an earlier build. Is this fixed in 2010 or not?
What can I do to bring back my usb-cardreader to work perfectly? When deinstalling TrueImage the reader works fine.

Mer, 01/27/2010 - 11:11
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Hello Thomas and Michael!

Thank you for finding time to join us on Forum and report about the issue - it is very important for us.

I have carefully searched our internal resources and found no mention of a known issue of such type. Thus the situation requires investigation. Most probably the issue is related to some SnapAPI issues, so let's do the following:

  1. Update SnapAPI with collecting its log
    This may help to resolve the issue, and I would appreciate if you could check after the update whether the problem is present. Should it persist, gathered log will show us more details
  2. Acronis Info from the machine in question

This information will help us to identify the issue and find a solution. I will send you the instructions regarding SnapAPI update via PM in a minute - let me know in case something's confusing you.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Mer, 06/23/2010 - 19:36