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"usb device not accepting new address" in TI10

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When I try to use bootable media (either the product CD or a recovery CD) in TI10 to do a whole disc restore from an external USB drive I get the message "usb device not accepting new address".

This also happens if I put a flash drive in a usb port.

The archived forum had various suggestions:
1) use the latest version (there isn't an update for TI10)
2) set "quiet apci=no noapic" on boot
3) put error information on usb flash drive and send it to support (tad difficult when usb device doesn't work)

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Hello Barrie,

Thank you for using  Acronis Products

I have sent you ISO image of Acronis bootable disc based on different loader via PM. It has more embedded drivers, it will certainly solve the issue you experience. If not please let us know.

If the issue persists please clarify in what exact moment the error appears?