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Variable cannot be found: VarName="VISTA_VIRTUAL"

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I would like to make a backup from the application settings. The procedure ends with an error. The error is:
(0x550008)
Tag=0x3A4FB2E0331C3C5F
Variable kann nicht gefunden werden
(X550008) VarName="VISTA_VIRTUAL"
Tag=0x945E498875687EBB

I'm using WinXP SP3 an ACRONIS True Image Home 2010

What's the problem ?

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I have the same error. I'm using Windows Vista Ultimate SP2 and Acronis True Image Home 2010.
I then desactivated each application and enable them one after the other to discover which one cause the problem and the problem comes when I enabled the save for Thunderbird.

I use Thunderbird 2.0.0.23 with the following addon:
Lightning 0.9
MinimizeToTray 0.0.1.2006102615+
Provider for Google Calendar 0.5.5
Talkback 2.0.0.9
Wörterbuch\"Deutsch(Schweiz)\" für die Rechtschreibprüfung
Zindus 0.8.14

Thank you for any help...

Same problem, same cause:
True Image has trouble with backup of application settings for Thunderbird.

my system:
Vista Home Premium SP2 (German)
Acronis True Image Home 2010
several user accounts, some of them as "standard user" only

Thunderbird 2.0.0.18 with these add-ons:
. AttachmentSize 0.0.5
. Deutsches Wörterbuch 1.0.2
. MailRedirect [de] 0.7.4
. Talkback 2.0.0.9
. TB Header Tools Extension 0.6.6
. United States English Dictionary 4.0.0

have fun solving the issue...
thanks!

Same problem in Vista 64 ! Since downloading and installing latest release 9809 unable to backup Thunderbird 2.0.0.23.
1 Information 1/30/2010 5:33:21 AM Operation My Application Settings Backup2 started.
2 Warning! 1/30/2010 5:33:21 AM Priority changed to Low.
3 Error 1/30/2010 5:33:40 AM Variable not found. (0x550008)
VarName = "VISTA_VIRTUAL"
Tag = 0x945E498875687EBB
4 Error 1/30/2010 5:33:40 AM Variable not found. (0x550008)
VarName = "VISTA_VIRTUAL"
Tag = 0x945E498875687EBB
5 Error 1/30/2010 5:33:40 AM Failed to copy file or folder ''.
(0x550008)
Tag = 0x3A4FB2E0331C3C5F
Variable not found. (0x550008)
VarName = "VISTA_VIRTUAL"
Tag = 0x945E498875687EBB: None
6 Error 1/30/2010 6:53:25 AM Variable not found. (0x550008)
VarName = "VISTA_VIRTUAL"
Tag = 0x945E498875687EBB
7 Error 1/30/2010 6:53:25 AM Variable not found. (0x550008)
VarName = "VISTA_VIRTUAL"
Tag = 0x945E498875687EBB
8 Error 1/30/2010 6:53:25 AM Failed to copy file or folder ''.
(0x550008)
Tag = 0x3A4FB2E0331C3C5F
Variable not found. (0x550008)
VarName = "VISTA_VIRTUAL"
Tag = 0x945E498875687EBB: None
9 Error 1/30/2010 6:53:28 AM Variable not found. (0x550008)
VarName = "VISTA_VIRTUAL"
Tag = 0x945E498875687EBB
10 Error 1/30/2010 6:53:28 AM Variable not found. (0x550008)
VarName = "VISTA_VIRTUAL"
Tag = 0x945E498875687EBB
11 Error 1/30/2010 6:53:28 AM Failed to copy file or folder ''.
(0x550008)
Tag = 0x3A4FB2E0331C3C5F
Variable not found. (0x550008)
VarName = "VISTA_VIRTUAL"
Tag = 0x945E498875687EBB: None
12 Error 1/30/2010 6:53:34 AM (0x550008)
Tag = 0x3A4FB2E0331C3C5F
Variable not found. (0x550008)
VarName = "VISTA_VIRTUAL"
Tag = 0x945E498875687EBB
13 Error 1/30/2010 6:53:34 AM Operation has completed with errors.

Hi, even the latest build TrueImage Home 2010 7.046 PlusPack gets the same error.
I'm running Win7 prof 64 without any Vista or XP. In the registry I didn't found any variable like that.
Obviously TrueImage does not find Thunderbird's or FireFox's directories - possibly when they are not located on C:\... or any standard directory.

During figuring out the point TrueImage crashed twice and lost sometimes the target-directory. I'm using Acronis Secure Zone.

So - what to do?

Details: Kopieren von Datei oder Verzeichnis '' fehlgeschlagen.
(0x550008)
Tag = 0x3A4FB2E0331C3C5F
Variable kann nicht gefunden werden. (0x550008)
VarName = "VISTA_VIRTUAL"
Tag = 0x945E498875687EBB: None

Hello all,

Let me shed some light on the issue.

Our QA Team was able to reproduce the error, so now our developers are working to fix it. The fix will be available in the next official build of the software.

We'll appreciate if you wait for a few time more.

Please accept our profound apologies for the inconvenience.

I'll update this thread once I have any new information on the issue.

Thank you.

Hello Ilya,
I ran into the same problem. But no next build with the fix for Acronis TrueImage Home 2010 delivered since your message.
Can you pls. advise ?
TXs and best regards
Michael

Hello Michael,

Thank you for your post and welcome to our forum. I will definitely assist you.

I have checked our internal resources and this issue will be resolved in Update 3. Unfortunately I cannot provide you with a release date at the moment, but you can always subscribe to our newsletter to receive a notification.

Please let me know if you have additional questions.

Thank you.

I run into the same problem, XP. True Image Home 2009.

It is now January 2011. I need help or a fix for that please.