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Viel zu große Backup-Dateien / Backup-Files are to big

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Hallo zusammen,
ich verwende die Testversion von True Image Home 2012 (aktueller Build).
Leider ist ein Datei-Backup überhaupt nicht möglich.
Ich möchte gerne 8GB Daten sichern.
Beim Sichern geht das Programm kurz vor Ende in eine Endlosschleife, obwohl da weniger als 1 Min. übrig steht.
Die Sicherungsdatei erhält dann auch eine übertriebene Größe. Größer als 50GB und steigt stetig weiter bis ich das Programm abbreche. Woran liegt das
Kann mir da jemand weiterhelfen?
Ich nutze Windows 7 Professional mit 4 GB RAM und einem AMD Athlon II QuadCore.
Mit älteren Versionen True Image Home funktioniert es ohne Probleme.

Im Voraus vielen Dank.
(War bis Gestern der Meinung das Programm kaufen zu wollen, aber mit so einem Problem definitiv nicht)

MfG
David

Hello alltogether,
I use True Image Home 2012 trial version (newest build).
I am not able to make a normal file backup.
I want to backup 8GB of my files.
True Image freezes in the process. There stand only 1 minute left to end but it doesn't end. my Backup-File created by True Image gets a file size bigger than 50 GB and get bigger and bigger.
It stops only by me when I broke the process. Why it is so?
Can somone help me?
I use Windows 7 Professional with 4 GB RAM and a AMD Athlon II QuadCore.
I don't have this problem with older versions of True Image.

Thank you.
(Wanted to buy this program, but not with this issue)

Best regards
David

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David,

Is this a files and folders backup or a disk/partition image?

Is is it just the one tib file or are there many of them?

Hello Colin,

it is a files and folders backup.
The Backup split its automaticaly to 2GBs files (.tib)

I tryied it again with 2011 without problems.
After installing 2012 again, I have the same problems.

Hello,

I am trying all the day the software again and I think I have found the problem.

The problem is in the File-Selection-Mode.

I selected "My Documents" completly first.
I went then in the "My Documents" Folder and deselected the folder "My Music".

After Backup My Files I found out that the folder "My Music" was backuped, too.

So it is normal that the Backup Files are bigger than the selected Files to Backup.

If you will go now in the Backup Settings to correct it you will see, that the folder "My Music" isn't selected.

That is a problem from TIH 2012.

Please correct it.

Thank you.

PS:
It seems so that the problem will come if you choose more folders (not only my documents).
I selected "D:\My Documents, D:\Outlook and C:\User"
I made a seperate File-Backup with only "My Documents" and without "My Music" and the Backup is correctly done.

Hope, it will help you to fix this problem.

Thanks David,

That's really useful to know, hopefully Acronis will include the fix in their first update..

Hello Colin,

I have a question.
Did you gives the new informations/issues to the programmers or how does it work here?

I ask because if we post here all our issues and the programmers didn't get the informations how can be make an update?
It's only a question to understand the Acronis-philosophy for troubleshooting.

And how long does it take until updates will be released?

Thanks for the information.

David,

I'm not employed by Acronis, but their moderators look at these posts as do the QA people. They then pass them on to the teams that look after the various products.

However, I will be contacting Acronis with the above information privately.

Hello @ All,

I have invested time in this Software again and I think I found temporary soloutin until Acronis fix this bug. (It's definitely a but, NOT a feature ;-) )

First I make a new backup this "My Documents" (with this folder that I don't want to backup!!!)
Then I started this backup and aborted it shortly after starting.
I editted my backup-selection-files (uncheck this folder that don't have to be backuped)
Save the settings.

Start the new backup and I hope it will work on your systems like on my pc.

Sorry for my bad english.

Best regards
David.

So are you saying that you first start a backup selecting everything, stop it, and then remove the items you don't want and re-start it? I've uninstalled 2012 and am using 2011 right now. I didn't want to reinstall 2012 until I was sure that there was a workable fix.

Hello Sam,

yes that is it.

I will try it later with different settings again.

I am sorry, but that wasn't the soloution.

I think it was only luck, that my backup was correct. with a new backup it does't work, again.

Thank you for letting me know. I'm going to hold-off reinstalling 2012 until they release an official fix (hopefully soon).

I have the same problem. I bought the released Version on Amazon.

If I make a file backup and uncheck some subfolder the unchecked subfolder are in the backup too. This is very bad because I want to backup my personal user folder and want to exclude the downloads and other stuff. At the moment the backup ist a lot bigger than it must be.

What if you create a new category that points at the folder you want to backup. Does it do the trick?

I can't exclude complete folders on file backups. So I think this won't work very well.

I wonder what would happen if I installed 2012 and it used the pre-made scripts I've made in 2011? I was just thinking that if I didn't have to make any changes in 2012 that it might back up the files correctly. Has anyone tried that?

Hello all,

Thank you very much for your posts and your generous assistance Pat.

We have created a task in our Testing Lab and I will keep you posted on the progress with this issue.

Please let me know if you have additional questions.

Thank you.

Hello all,

We were able to reproduce the issue in our test lab.

I have submitted a case, the case number is  ATIHIIOXII-6018

Thank you.

Hello Oleg,

nice to know it.

And what now?

I am new here and don't now what I can make with this case number.

Should I wait until Acronis release an Software-Update or can I find a fix in the knowledge base?

Is there a date when we can count with a Software-Update?

Best regards
David

 Hello David,

I am unable to answer you right now, we are still working on the issue. I will update the thread as soon as possible. 

Thank you.

Hello all,

The issue has been already fixed. The fix will be implemented for the nearest released build. 

Thank you.

I've been wondering the same thing myself. Its almost November and the original release was in August.

Oleg wrote:

Hello all,

The issue has been already fixed. The fix will be implemented for the nearest released build. 

Thank you.

Hello,

I can't find if this problem is really fixed in the new changelog!!

Is it definetly fixed in build 6131 or not?

Hi David,

Thank you for your comment.

The issue has been fixed in Update 1, build 6131.

Looking forward to your reply and if you have additional questions please let me know.

Thank you.