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WAN internet connection is blocked by ATIH2009

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After installing Acronis True Image Home 2009 blocks my WAN internet connection. The only solution I've found is removing the software completely. Does anyone have an answer?

Rgrds,
Ronald.

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Hello Ronald,

Thank you for choosing Acronis Disk Backup Software.

The problem is that Microsoft Lanman Server has a fixed limit on the quantity of filters it supports. Since Acronis product installs some filters to work, the total number of filters can exceed the server's limit. The same problem may occur after installation of an Antivirus product and is described in the Microsoft Knowledge Base Article 177078.

If you create the IRPStackSize value as described in Step 4 in the Microft article, the default value will be 15. It is recommended that you increase the value by 3.
Then reboot and see if it works. If it does not, increase the value by 3 again (to 21, for example) and reboot again. If you get to 50 and it still does not work, the issue is most likely not caused by the IRPStackSize value.

Please let us know the results!

Thank you.

Hi Alexander,
First of all thanks for the suggestion! But nope, it did not work. After installation of True Image 2009 I only have local (wireless) access. The internet connection is still blocked by the program.
Regards,
Ronald.

Hello Ronald,

Could you please let us investigate the issue and do the following?

- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

Then please perform the following operations:

- Download the Process Monitor tool

- Run it and agree with the license agreement.

- Open "Filter" menu and select "Filter" item

- Run Acronis program and reproduce the problem

- Open File->Save and save log file (Logfile.PML), compress it and send to us.

NOTE: please open the application right before reproducing the issue, and close it as soon as it's reproduced and log is saved, it will help us to collect log without useless information.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

Thank you.