Website Download Files Trouble
Hello ..... This is the first time I've ever needed support or help for TI since I started using it many years ago through several versions.
However, just recently on my registered Products Page, one of my registered TI products is missing the bootable media iso (recovery disk) download link "and" the language choice is stuck on German .... My purchased product is U.S. English and everything used to be there okay only 6 weeks ago before the website was updated. The perpetual KEY is still listed okay, however.
My other registered and newer True Image versions for my Win 7 machines are still listed okay on the the website with all the downloads intact and the language is still English and the perpetual keys are okay.
My trouble with the website is for an older product (for one WinXP machine I still need to use):
The website issue is with Acronis True Image 11 Home where the iso download went missing and the language choice is stuck on only German. Six weeks ago I downloaded the bootable media file "TrueImage11_s_en.iso" but it must have been a bad download (even though the checksum MD5 matched). My purchased original disk is the older 8053 build, so I also downloaded a newer 8101 build exe file in english at the same time and successfully updated the entire TI program on my old WinXP Pro machine to build 8101.
So today I find only a newer 8105 build exe file download listed on My Products page at the website but it is stuck on German, plus no more 8101 build exe file nor Bootable media iso downloads listed. Any ideas what's going on? Looks like the web site was facelifted a few weeks ago .... I wonder if that is the reason for the missing downloads?
Who should I contact? The Acronis email link is greyed out and the U.S. offices are closed until Monday so I can't phone, and support tickets can't be submitted for this old of a product and chat is not working (at least for me).
Any help or thoughts about this odd behaviour of the Acronis website would be most appreciated.
Thank you
ps. Does anyone know if this old TI 11 Home supports anything beyond Vista? Just curious, thx.
George, you would need to raise the issue of the corrupted TI 11.0 bootable media ISO image with Acronis Support as we have no access to the systems used by Acronis from these user forums.
Ref your question as to what TI 11.0 supports - from the TI 11.0 User Guide:
1.3.2 Supported operating systems
• Windows® 2000 Professional SP 4
• Windows XP SP 2
• Windows XP Professional x64 Edition
• Windows Vista (all editions)
Acronis True Image Home also enables the creation of a bootable diskette or CD-R/W that
can back up and restore a disk/partition on a computer running any Intel- or AMD- based PC
operating system, including Linux®. The only exception is the Intel-based Apple Macintosh,
which is not supported in native mode at this time.
With regard to being able to restore your backup image, I would recommend testing this on a spare hard drive for peace of mind, plus this would give you a working 'spare' OS drive as an extra backup.
Steve, thanks ..... Will do, regarding testing out the full C Drive image via my newly created build 8101 bootable media rescue disk on a spare identical platter drive this week.
With regards to the supported systems operating systems of TI 11.0 Home, it is odd that I do not see Windows XP Pro SP3 listed, yet it has been operating fine on that operating system on my old WinXP machine for years and have tested restoring indivdual files from backup images created (both from within Windows and using the original bootable retail disk build 8053). Initially I presumed that the User Guide was simply printed prior to release of WinXP Pro SP3 but I now realize Vista is listed which was released after WinXP Pro SP3 ..... am I missing something here?
George, the list of supported operating systems is mainly a list of those that Acronis tested the product with and therefore would be more willing to 'guarantee' it works with. This does not mean that the list is exclusive so I am not surprised that XP SP3 works well for you with TI 11.0. I certainly used it a lot with the same on XP.
If you were to check the same information for later releases of True Image you will find no mention of Vista while XP SP3 is still listed (with some limitations) even for ATIH 2016. Acronis deemed that the low take up of Vista did not warrant their time in testing their products with it! Those same products may work with Vista but it is suck it and see time to test this yourself!
Yup ... I skipped Vista entirely like many others did .... Thanks for the help!
With regard to being able to restore your backup image, I would recommend testing this on a spare hard drive for peace of mind, plus this would give you a working 'spare' OS drive as an extra backup.
I successfully tested restoring my Full Primary OS C Drive 65GB Image onto a fresh replacement platter HDD (smaller but 7200 RPM rather than 5400 RPM) which I wanted to permanently install on my Thinkpad T61p running WinXP Pro SP3. I created the bootable media recovery disk from the TI 11.0 Home build 8101 from the installed program in Windows. Then I took out the DVD-Burner and placed a second platter drive in the UltraBay as a logical drive assigned Letter M to use for creating and verifying an Image of only one of my two partitions on my existing 5400 RPM main bay platter HDD via the bootable media recovery disk I created by using an external USB CD/DVR-RW unit set at the top of my Boot Order in BIOS. So this was not a whole disk image, but only the main C drive OS booting partition .... I did not image the other exisiting Logical D drive partition I had on my HDD.
Then I turned around and inserted the new main unformatted HDD into my Thinkpad's main HDD bay and rebooted again with the bootable recovery disk from the external USB CD/DVR-RW unit. I ran a recovery operation which surprisingly offered two partitions(?) to recover (including a Track 0 / MBR partition which I did not image). At that point I took a leap of faith and selected both the Track 0 / MBR partition along with my larger C Drive OS Primary partition Image as part the recovery process. Was that actually nessecary in my case to choose both?
Anyway, everything worked out fine and the new HDD became C just like before only w/o the extended D drive logical partition that I did not want to transfer over to the smaller new platter HDD.
Note that I did not try restoring an image created from within Windows out of concern that there may be problems moving to a new clean and smaller platter HDD. I can create images okay from within Windows and recovery individual files just fine also from within Windows. I just feel nervous about restoring an entire primary OS booting partition Image from within Windows to a new fresh HDD.
With regard to being able to restore your backup image, I would recommend testing this on a spare hard drive for peace of mind, plus this would give you a working 'spare' OS drive as an extra backup.
I successfully tested restoring my Full Primary OS C Drive 65GB Image onto a fresh replacement platter HDD (smaller but 7200 RPM rather than 5400 RPM) which I wanted to permanently install on my Thinkpad T61p running WinXP Pro SP3. I created the bootable media recovery disk from the TI 11.0 Home build 8101 from the installed program in Windows. Then I took out the DVD-Burner and placed a second platter drive in the UltraBay as a logical drive assigned Letter M to use for creating and verifying an Image of only one of my two partitions on my existing 5400 RPM main bay platter HDD via the bootable media recovery disk I created by using an external USB CD/DVR-RW unit set at the top of my Boot Order in BIOS. So this was not a whole disk image, but only the main C drive OS booting partition .... I did not image the other exisiting Logical D drive partition I had on my HDD.
Then I turned around and inserted the new main unformatted HDD into my Thinkpad's main HDD bay and rebooted again with the bootable recovery disk from the external USB CD/DVR-RW unit. I ran a recovery operation which surprisingly offered two partitions(?) to recover (including a Track 0 / MBR partition which I did not image). At that point I took a leap of faith and selected both the Track 0 / MBR partition along with my larger C Drive OS Primary partition Image as part the recovery process. Was that actually nessecary in my case to choose both?
Anyway, everything worked out fine and the new HDD became C just like before only w/o the extended D drive logical partition that I did not want to transfer over to the smaller new platter HDD.
Note that I did not try restoring an image created from within Windows out of concern that there may be problems moving to a new clean and smaller platter HDD. I can create images okay from within Windows and recovery individual files just fine also from within Windows. I just feel nervous about restoring an entire primary OS booting partition Image from within Windows to a new fresh HDD.
MAJOR UPDATE:
Well I knew things were too good to be true regarding restoring my first complete bootable partition to a fresh drive:
Worked okay for 48 hours until the Thinkpad stopped booting with an error message at boot up that Windows\system32\HAL.dll file is missing or corrupted.
Tried restoring the HAL.dll file via Boot Disk from the Image I used, but still a no go.
Went back to my original drive in the main bay and will try another complete Image of the original HDD's C Drive again someday when I have some extra time to waste.
So, I simply went back to cloning the whole original HDD like I've been doing for years with several identical platter HDDs used in the rotation and just make images between clonings for individual file recoveries. To much work to use images for full partition or drive recoveries for technically challenged folks like myself, IMHO.