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When I start it or I want to uninstall it, the PC stays dead

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Beginner
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Hi, I have the Acronis True Image 2015 in Windows 10 and when I start the program or try to uninstall it, the PC is totally dead.
I have to turn it off from the button.

Does anyone know any solution ???

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Beginner
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Me refiero a arrancar el programa

Welcome to these User Forums.

I can only suggest two options for this situation if the computer is locking up when trying to start or uninstall the ATI 2015 application:

  1. Download the latest ATI 2015 installer program from your Acronis Account and try to install this over the top of the existing software taking the Repair option when presented.
     
  2. Download the Acronis Cleanup Tool (link in my signature) and run this as Administrator to completely remove all Acronis applications (ATI and Disk Director) then restart the computer to complete the action.