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Will not start

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True Image Home 2010 will not start. I get a splash screen (if that is what it is called), then a second screen, a large outline splash which is very quick, then it freezes on the second screen. Before after a slight pause I would get the programme screen - but now it stops at the small screen (the second screen).
How can I correct this problem?

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If you are referring to the Windows installed version, then start the install file again choose the repair option.

If you are referring to the Rescue/Recovery CD, then try an alternate Rescue CD available from your personal Acronis registration page. Download the Bootable media option and burn it as an image onto the CD. For more info, check item 2-G inside my signature index below.

The Rescue/Recovery CD works fine, I referring to the installed version.
When I open the install file there is nothing about repair. Do I open the Install programme?