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Win2K, TrueImage Home Error: E000101F4 "Acronis True Image Home has not found any hard disk drives."

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Has to use True Image backup to restore a drive C on one of our development machines. Now, when running Acronis True Image 9 (build 3,854). I get the Error message E000101F4.

Ran chkdsk /f. Finished without any problems.
Ran Settings > Control Panel > Administration Tools > Computer Management > Disk Management & Disk Defragmenter. Both report no problems.

Is there any other way to verify the integrity of the MBR or True Image installation? Preferably in a non-destructive way.

Thanks,

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Not the John Becker from EPE Mag ?

Anyhow, have you tried re-installing TI 9? Has any new software or updated drivers been recently installed?

Has TI 9 worked without this error message popping up previously?

You can verify the image by either making a TI Rescue CD, (you'll need one of these anyway if you ever need to restore a system image), or if TI will allow (and it might not if it is complaining about a lack of drives) mount the image. Mounting in TI 9 is IIRC called Attaching an image.

Hello,

bodgy, thanks for your help.

John, let me resolve the issue. Most likely, there's something wrong with Acronis SnapAPI driver. To fix it you need to update that driver. I've sent you a Private Message with a download link.

If the issue still persists even after the update, please collect AcronisInfo and attach it to your reply to my message.

We are looking forward to hearing back from you at your earliest convenience.
Thank you.

Hi Ilya,

Thanks for helping me run this issue down. I installed the AnapAPI driver and that went smoothly, but the issue persists. I have sent you the AcronisInfo.ZIP file in a PM.

Awaiting instructions.

Regards,

JB

John,

Does the rescue CD see the drives?

Kindda to move forward on this. It's a development box. I'm sure you guys understand! :)

Thanks!

JB

John, you haven't stated whether the rescue CD works on your system or if it has the same problem.

Whilst there will be a difference in drivers - Linux versus Windows, you will need to know if the Linux environment can see your hardware when it comes to a real restore, so you might as well kill two birds with one stone.

Even if you have activated the ASRM, it, same as starting from Windows, will reboot into the Linux environment.

Where is the image stored, internal drive, external drive (USB/Firewire), network, NAS etc?

Hi Colin,

It was recognized and restored by the Acronis Boot CD. However, after it was restored the version of TI that was on the image (Win2K SP4) failed to run.

The image came from DVD. The restored image boots and runs fine. However, going forward, the TI software is inoperable. I downloaded the latest ASPI driver from Ilya and that installed without incident, but we're still facing the same inoperable software.

Thanks,

JB

 Hello all,

Thank you for posting.

John,

Just to be sure, have you rebooted the system after installing SnapAPI drivers? If not, please do it. It looks like the changes were not completed.  If the issue remains,  please obtain Acronis Report and send to Ilya via PM:

Please download Acronis Report utility available here and run it, create a report and attach the file to your next post. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive.

This would provide us with detailed information on the hard disk partition structure.

Colin, your help is greatly appreciated. 

We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.

Thank you.

OK. Rebooted. Tried TI - failed.

Repaired SnapAPI driver (turned logging ON), rebooted, failed again.

Completely removed SnapAPI driver, rebooted, re-installed SnapAPI driver (logging ON), failed again.

Uninstalled TI, rebooted, installed TI, rebooted. Works.

Case closed. Thanks!

JB

Hello John,

Thank you for sharing the experience, we are really glad to hear that the issue has been resolved.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

I am having the exact same issue with our version of software. I keep getting E000101F4:Acronis Master Image Creator has not found any hard disk drives. I have a Dell OptiPlex 780 that I am trying to create an image of. Can I get a link to this ISO as well.

Hello Eran,

Thank you for taking time to contact us.

I am sending the link to you via PMs. 

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.

This thread is as close to my problem as is possible. I had to reinstall Windows XP SP2 +SP3. Microsoft successfully installed about 90 security updates. All seemed well except when I tried to run ATI Home 9.

I get the E00010F4 error: ATI Home has not found any hard disk drive.

I get this error if I choose to backup the entire disk contents or individual partition.

If I choose to backup Files or folders, I get no error.

If I choose to Recover, I get the error but if I ignore the error I see my drive.

I do not wish to recover a saved image. I uninstalled ATI Home 9 and reinstalled it with same error.

djoy,

Before you had to re-install Windows, TI 9 worked OK?

Have you tried a repair install fo TI 9?

Your problem sounds as though one of the 'upper filters' drivers aren't entered into registry properly.

In Device Manager is there an Acronis entry? If there is delete it, Windows will attempt to re-install it on reboot.

Were the exact same security updates installed previously?

I assume TI 9 was installed originally prior to all or some of these updates.

Colin B wrote:

djoy,

Before you had to re-install Windows, TI 9 worked OK?

Have you tried a repair install fo TI 9?

Your problem sounds as though one of the 'upper filters' drivers aren't entered into registry properly.

In Device Manager is there an Acronis entry? If there is delete it, Windows will attempt to re-install it on reboot.

Were the exact same security updates installed previously?

I assume TI 9 was installed originally prior to all or some of these updates.

Colin B wrote:

djoy,

Before you had to re-install Windows, TI 9 worked OK?

Have you tried a repair install fo TI 9?

Your problem sounds as though one of the 'upper filters' drivers aren't entered into registry properly.

In Device Manager is there an Acronis entry? If there is delete it, Windows will attempt to re-install it on reboot.

Were the exact same security updates installed previously?

I assume TI 9 was installed originally prior to all or some of these updates.
Yes

[quote=Colin B]

djoy,

Before you had to re-install Windows, TI 9 worked OK?

Have you tried a repair install fo TI 9?

Your problem sounds as though one of the 'upper filters' drivers aren't entered into registry properly.

In Device Manager is there an Acronis entry? If there is delete it, Windows will attempt to re-install it on reboot.

Were the exact same security updates installed previously?

I assume TI 9 was installed originally prior to all or some of these updates.

[
/quote]Yes

Colin B wrote:

djoy,

Before you had to re-install Windows, TI 9 worked OK?
yes it did

Have you tried a repair install fo TI 9?
I uninstalled and reinstalled the same version

Your problem sounds as though one of the 'upper filters' drivers aren't entered into registry properly.

In Device Manager is there an Acronis entry? If there is delete it, Windows will attempt to re-install it on reboot.
There is an entry. It says ATI Backup Archive Explorer. Am I to delete this?

Were the exact same security updates installed previously?
No, This is the reason why I reinstalled Win XP + SP2 +SP3. These two Service Packs I had slipstreamed. Doing it this way MS recognised that I had the SPs properly installed and that I could receive the updates. Previous to this I could not receive the updates.

I assume TI 9 was installed originally prior to all or some of these updates.