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Windows 7 backup

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I am unable to start windows 7 backup since installing ATH 2014. ATH does everything properly but I want to experiment with the 7 back up program but all I get is a blank box w2hen I open the program. The back up and restore command does nothing when I try to activate it
Any help would be appreciated.
dbosburn@juno.com

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David,

First, you should not post your email address here on the Forum, you are potentially turning your inbox into a Spam magnet in doing so. As for your issue I would suggest you either attempt a repair install of the TI app or an uninstall and reinstall of the app. It sounds like your first install attempt did not go well. You can run either a repair or uninstall by double clicking the install file again. Doing that will bring up a menu allowing you to repair or uninstall. If you choose to reinstall make sure that any antivirus apps you have are disabled during the install process.

David,

I'm running TI 2011 version but hopefully this info applies to the 2014 version as well.

As Enchantech posted, a clean install will probably fix your issue.

You may be able to try this before uninstalling/reinstalling if you haven't previously tried these settings:

On the Acronis main screen, click on the upper right-hand "Help" field. You'll see a pull-down menu appear. Select "Settings" and then "Integrate True Image into Windows".

Then you'll see the 2nd screen appear (I included both screens from my TI 2011 screen cap's in this post). You can try un-checking the box indicated in the screencap.

Try that and see if you can activate the Windows Backup utility in Control Panel.

Here's a link to additional info from the Acronis Knowledge Base, article 26912:

https://kb.acronis.com/content/26912

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I uninstalled Acronis 2014 using the windows 7 "Programs and Features" - Windows 7 Backup & Restore no longer works. Have downloaded and run the Atih_cleanup_tool_s_e.exe - No luck - Backup & Restore still not there. I am running 64 bit Windows 7.

Has somebody broken the code?