Windows 7 Ultimate 64 bit and chkdsk utility
Hello. I have a licensed copy of Microsoft Windows 7 Ultimate 64 bit and I recently purchased a licensed copy of Acronis True Image Home 2011. I also intend on purchasing the Plus Pack for Acronis True Image Home 2011 this Friday.
I have an Intel X25-M 160.00 GB Solid State Drive. I would like to check my Windows partition on my C: drive for errors and fix them if necessary. I tried to run the chkdsk /f utility and it said that recent software that was installed prevented it from getting a lock on the drive. I know this is due to Acronis. How do I run chkdsk while I have Acronis True Image Home 2011 and the Plus Pack installed on my ASUS N61JV-X2 notebook PC?
Please reply with a solution. Thank you.
chkdsk /f will display this message if you are trying to check the disk where the system is operating from. It will also display the option to run the check the next time you boot the computer. Do you see this option?
When is the message that says " recent software prevents a lock" appear exactly?
NB: I have the same configuration you have and this is working fine.
Yes, I understand what you are writing. I ran chkdsk /f in the command line as an administrator and it prompted me to check the disk the next time that I boot my computer. I selected it and clicked okay. When my computer restarts or cold boots, I see the chkdsk screen counting down from 10 seconds as it waits for the user to decide to go ahead or not. When it does start, it says that recently installed software prevents chkdsk from getting a volume lock on the disk at the chkdsk MS-DOS screen.
How is it that you and I have the same configuration and you can execute chkdsk /f on your computer? What am I doing wrong?
I don't know enough ATI inner workings to tell you what part could be loaded before Windows starts the check.
I know 3rd party security software could do that. Did you consider this possible culprit in addition to Acronis?
As a workaround, you could run chkdsk from a Windows recovery CD.
I do have a lot of security software installed. I have Symantec Norton 360 version 4.x, Super Anti-Spyware Professional, and Malwarebytes' Anti-Malware. All are registered and licensed copies. Prior to installing Acronis True Image Home 2011, I was able to run chkdsk /f after restarting or cold booting my ASUS N61JV-X2 notebook PC without any problems. The specific issue that I mentioned in my original post appeared after I installed Acronis True Image Home 2011.
I would like to get more replies as to how to solve this problem. I do not want to uninstall Acronis True Image Home 2011 to run chkdsk /f. Thank you.
Hello Welly Wu and Pat L!
Thank you for finding time to open the thread regarding this issue! I understands how inconvenient the situation is, and will be glad to assist you.
I've carefully checked all our internal resources, and found no mention of a known issue that would match your description. It's highly possible that the problem occurred due to the low-level drivers conflict, but we cannot say for sure which drivers could've caused it. So this situation requires investigation.
Could you please provide us with the following information?
- Exact message you receive
- Acronis info from the problem machine
This information may help to shed the light onto the situation, and find an appropriate solution.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
When I try to run the chkdsk /f command after restarting my computer, it says that chkdsk cannot obtain a lock on the volume to check the C: drive for errors. I am positive that this is a problem attributed to Acronis because I was able to run chkdsk /f before I installed the software package.
Hello Welly,
Thank you for the follow-up.
If a disk is in use, the chkdsk operation cannot proceed and Windows asks if you would like to schedule checking the disk after a reboot. Just in case, you can check the following article that explains how to run a chkdsk operation.
Please let me know if you have additional questions.
Thank you.
Many times, a "Lock" can be prevented when third party software has exclusive access to the drive. Basically, it means that your software was or is running a task that prevents access to the partition info of the drive, the filesystem etc, because they are in use.Check this by using your third party software, then turn off the software's "Auto" protections or automatic processes. You don't want it locking down your partition info when you need to run a chkdsk. The only alternative is to uninstall Acronis, then run the check. If you haven't run the software from inside windows yet, there may be an issue with the software that you have not yet dealt with (you'll need to run the interface for acronis and setup it's functionality). Finally, the only other alternative is to unplug the HDD and plug it into another working machine, then run a chkdsk *: /x /f /r from a command line opened as admin, then let it fix any security issues with the filesystem (It sounds like and SID problem with your file table and NT partition info).