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Wrong Serial, can't install Plus Pack

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Bought and installed ATIH 2012 and bought the plus pack at the same time. The serial is invalid and won't install as a result. Have checked the serial very carefully and have tried several different setup downloads. How do I get the working serial I paid for? The online chat never seems to connect.

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online "non-support"...
yea they dont answer.....
id ask for a refund, this company doesnt seam to have it together.

Pete,
Just to make sure, the Plus Pack has its own serial number. If you bought from Acronis, it may already be registered. Check your own personal Acronis webpage and see what is listed in your account. Or, check the email acknowledgement of your purchase. Copy the Plus Pack serial into your clipboard and then paste it from the clipboard into the installation using Control V.

Also, just an FYI, in the Add/Remove option of Windows, you will find the Plus Pack installation listed under P and not under A--at least this has been the way it has been for several years. Some future installation is supposed to be under A--where it normally should be.