Acronis: Please add better logging around read errors

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Commenti: 7

Several times, I've had backups fail with this error:

"The last backup has failed. Read error or data content is corrupted."

Viewing the log doesn't give helpful results:

2019-05-01T08:55:31:319-07:00 4646462912 E001703EF: Error 0x1703ef: Read error or data content is corrupted.
| trace level: error
| line: 0x3ca3d96ec04cd1ed
| file: /private/bs_hudson/workspace/master/754/product/archive/ver2/input_stream_manager.cpp:158
| function: GetNextPosition
| line: 0x3ca3d96ec04cd1ed, /private/bs_hudson/workspace/master/754/product/archive/ver2/input_stream_manager.cpp:158, GetNextPosition
| $module: ti_demon_macia64_17780
2019-05-01T08:55:31:325-07:00 4646462912 W00170803: Error 0x170803: Operation has been aborted.
| trace level: warning
| line: 0xbe4a335cc601f5e5
| file: /private/bs_hudson/workspace/master/754/product/archive/ver2/file/operation.cpp:61
| function: PrepareError
| line: 0xbe4a335cc601f5e5, /private/bs_hudson/workspace/master/754/product/archive/ver2/file/operation.cpp:61, PrepareError
| $module: ti_demon_macia64_17780
2019-05-01T08:55:32:869-07:00 4646462912 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcec0
| file: /private/bs_hudson/workspace/master/754/product/products/imager/demon/main.cpp:714
| function: main
| line: 0x9f2c53c72e8bcec0, /private/bs_hudson/workspace/master/754/product/products/imager/demon/main.cpp:714, main
| $module: ti_demon_macia64_17780

It would be so much more helpful if the log specified what file read operation failed. eg., was it one particular file on my hard drive which may be corrupted? Was it part of the backup set?

Seeing which specific file failed would tell me if I need to throw away my backups, or if there's a problem on the drives being backed up.

Mer, 05/01/2019 - 16:00
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Commenti: 7092

Hello Brian,

Thank you for your feedback! We've prepared a knowledge base article with the general information on the error message, its known causes and troubleshooting 

61430: Acronis True Image: Backup, recovery fail with error "Read error or data content is corrupted"

For more in-depth investigation we'd recommend raising a support ticket. 

Mar, 05/07/2019 - 10:05
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