Acronis Snap Deploy Server Error 2(0x640002): No license for Acronis Snap Deploy Agent 3.0 (English) was found.
Deployment of a server fails because No license for Acronis Snap Deploy Agent 3.0 (English) was found (see image 1). But the license is right there, on the same computer in Acronis License Server (see image 2). It's a brand new license, just purchased today. What could be the reason?
You might want to redo your JPG without your licence number showing.
I think there was a similar problem reported on the old Wilders forum about this, but can't recall what Acronis' reply was.
EDIT!
Does this help?
Thanks for your reply. This is not quite the same issue. The knowledge base article you mention is about "License Server not found" during installation. In my case, the installation didn't show any error message. So the deploy server does know where the license server is.
Nevertheless, I tried the following, just to make sure:
- I uninstalled the deploy server and reinstalled it. During reinstallation I put in the IP address of the license server (the local machine) manually
- In the management console I used the button 'connect to computer' to connect to the machine were the license server is (the local machine)
Neither of these attempts solved the problem. I still get the same error message (and I had to reboot the target machine every time! I wished Acronis would check for licenses before they start the deployment procedure!). I have spent three days on this issue.
By the way: I am using the latest build:
- Acronis Snap Deploy Management Console (build 3292)
- Acronis License Server Management Console (build 18)
Still waiting...
Would anyone from Acronis Support know what to to about this issue?
Sorry, but if there is no solution I will ask for a refund for those licenses I can't use.
Hello Christoph and Colin,
Please accept our apologies for the delay with the response.
Do not worry, I will assist you to resolve this issue. Most probable cause is that you're trying to deploy some non server OS with server version of Snap Deploy.
By default, Snap Deploy is configured not to take Snap Deploy Server serial number from License Server if system in your master Image is Windows XP, for example. That's why you're receive the error about lack of licenses. Of course reinstallation and reconfiguration of License Server does not help.
So, here is the solution: during the template creation you will be prompted to choose Deployment Options, there's Licensing option. If you want the program to assign your Server license to some Workstation OS, please choose an option "Ask for my approval to use server license" or "Use server license automatically".
For the detailed information, please check 9.2.11. Chapter (page 66) of this User's Guide.
If this is not the cause and you're deploying Server OS, please let me investigate this situation and clarify the following:
-Exact name of OS you're deploying
-How exactly are you performing deployment process itself (by booting from a CD with Agent, via PXE)
-Exact sequence of actions that lead to the issue you report, so that I can try to reproduce it
-The build number of the product, which you can find in the Help -> About dialog (it should be a 3 or 4 digit number)
And please do not hesitate to ask any additional questions concerning our products, I would be glad to assist you.
Best regards.
Hello Alexander,
Thank you for your reply.
The suggested solution wouldn't work, because the image I’d like to deploy is a Server OS, not a workstation OS. Here are the details you asked for:
- The server I'm deploying is a Windows 2003 Server R2 (SP2). It is set up as a terminal server.
- I booted from a Acronis Master Image Creator CD to create the image. The image is stored on a NAS box on the network
- I booted from a Acronis Snap Deploy Agent CD to deploy the image to new hardware using Universal Deploy
- The build number: Acronis Snap Deploy Management Console build 3292
- I started the deployment from the Management Console and I tried both manual deployment and using templates. In both cases, the process kicks off but stops after a few seconds with the described error message. You can see the exact sequence in image 1.png in my original post.
The strange thing is that I have deployed another Windows 2003 R2 (SP2) server (with a previously acquired license) on the same network successfully. I even used the same settings in the Manual Deployment Wizard.
Hello Christoph,
That makes sense, thanks for the clarification!
In this case, there might be two possible causes (and we have to exclude them one by one):
1. Issue with particular master image you're trying to deploy to particular PC
2. Issue with serial number (despite the fact that our database verifies it absolutely fine)
Please check the following:
-You have mentioned that you've deployed some master image earlier to another PC. Do you have this image now? If yes - please try to deploy it to the same PC. If no - create another master image (if possible, from the same machine you've used as source for past successful deployment) and deploy it to target PC
-Take the same master image (which fails to deploy on your PC) to PC you've used to deploy earlier and try to deploy it to that machine (I understand that probably it won't possible for you to erase that machines HDD, so I can understand if this is not an option here)
Please let me know the results! Your cooperation is really appreciated.
Thank you.
Hello Alexander,
I'm affraid I had to find another way to migrate the servers since it was not possible to find a solution for the problem within the timeframe of the project. Would it be possible to replace the license keys (since you mentioned a possible issue with the serial numbers)? Otherwise I will ask Acronis for a refund.
Kind regards,
Christoph
Hello Christoph,
I guess it would be faster to communicate via e-mail. I have found your case in our database. I will send you the e-mail in several minutes.
Thank you.