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Have you thought of posting your actual 2011 problem in the 2011 forum?

Hello David and Colin,

Thank you for posting and your help.

David, I will do my best to help you.

I was unable to find any cases in our database. Could you get back to me with the case number? Just in case, if you need to contact our Support team you can check this short tutorial.

If you would like our Forum Community to help you, please provide a more detailed description of the issue.

Please let me know if you have additional questions.

Thank you.

Acronis is one of the best products I've used, I mean there have been problems but nothing that's not been solved with an update.