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Recovering a Single File to a New Location

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As with ALL lower cost Backup/Restore systems I have had experience with, when it comes to restore, there always seems to be a "BIG" problem. Friends, this is the time NOT to be having problems, because this is the ONLY reason we care about this kind of software.

I find it is next to impossible to recover a file from the True Image User Interface GUI. All I get is a waiting clock with a "not responding" condition. The documentation "sucks" for a single file recover to a new location, or any location actually.

I am only able to recover a single file from Windows Explorer by browsing through the backup device. It takes a bit of "assumptions" about which date, or "backup slice" I am trying to restore. Doing a recovery of a file is "extremely slow". Clicking on a folder, or "slice" and drilling down to your file takes entirely too long. I had to "click" and then "walkway" until I got to the file of interest.

I am curious if others are having this problem. I would like to know how I can recover a file from the Acronis desktop GUI, and recover it to a new location instead of replacing where it was backed up from. And, it would be nice to know how to make the GUI respond without "clocking forever" with a "not responding" message.

If there is no answer to this, looks like I have wasted another $175 on "do nothing" software.

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Raymond,

Check this out: http://www.acronis.com/support/documentation/ATIH2012/index.html#7946.h…
Browse the section below that initial page.

If ATI hangs during the recover operation, it might be because it is looking for some backup location that has disappeared. You can export your backup settings, uninstall, reboot, reinstall and reimport your settings. That might solve the issue.

Hello Raymond and Pat,

Thank you for posting and thank you for your help Pat.

Please make sure that you are using the latest build of the software.

I would appreciate if you could let us know at what step from the following instructions you get the "not responding" condition?

Please note, that if you need immediate assistance you can always get in touch with our Support team and we do not charge for support if it is a recovery issue.

Let me know if you have additional questions please.

Thank you.