Skip to main content

BSOD when installing TI 2013

Thread needs solution

I'm getting a BSOD when installing TI 2013. I get though the serial number screen and the directory screen, but about 2 minutes into the installation, I get the blue screen. I have attached the .dmp and .xml files. I had to rename the XML to TXT so you will have to change it back to .xml.

Thanks,
Jim Rooney

Attachment Size
112812-82352-01.dmp 268.34 KB
wer-2496790.sysdata.txt 237.35 KB
0 Users found this helpful

Jim,

What is the stop code and text are you seeing?

Have you tried extracting the MSI installer from the Acronis wrapper and installing directly from that? To extract the MSI installer, run the Acronis installer to the install menu, right click on 'install' and select extract.

Have you had a previous version of TIH installed? If you have was there a Secure Zone enabled?

Is your machine a brand name one and if so what make and model?

 Hello all,

Thank you for taking time to contact us.

James,

You may also use the cleanup utility to remove all the traces of previous installations and install the program from the scratch.  

Thank you.

Hello all,

Jim,

We analyzed the dump file and found the reason.

The behavior is caused by HP 3D Driveguard program, please update it (a new version should be available on the HP web site) and see if the issue remains. We worked with HP lab on resolving the issue, and they promised to fix it.

Thank you. 

Oleg wrote:

Hello all,

Jim,

We analyzed the dump file and found the reason.

The behavior is caused by HP 3D Driveguard program, please update it (a new version should be available on the HP web site) and see if the issue remains. We worked with HP lab on resolving the issue, and they promised to fix it.

Thank you. 

Oleg wrote:

Hello all,

Jim,

We analyzed the dump file and found the reason.

The behavior is caused by HP 3D Driveguard program, please update it (a new version should be available on the HP web site) and see if the issue remains. We worked with HP lab on resolving the issue, and they promised to fix it.

Thank you. 

Hi Oleg. I actually ended up removing that program as it was not protecting my drives anyway. Then after running the cleanup program, I tried the install again and it made it a very long way into it but then I got a blue screen again. I have attached the .dmp file for this one.

Thanks

Jim Rooney

Attachment Size
120246-105436.dmp 268.4 KB

Oleg wrote:

>Hello all,

>We analyzed the dump file and found the reason.

>The behavior is caused by HP 3D Driveguard program, please update it (a new version should be available on the HP web site) and see if the >issue remains. We worked with HP lab on resolving the issue, and they promised to fix it.

>Thank you.

I actually ended up removing that program as it was not protecting my drives anyway. Then after running the cleanup program, I tried the install again and it made it a very long way into it but then I got a blue screen again. I have attached the .dmp file for this one.

Thanks

Jim Rooney

Attachment Size
120855-105565.dmp 268.4 KB

 Hello Jim,

Thank you for the provided information.

The new dump file shows that the BSOD issue was caused by  hpdskflt.sys driver that is related to  HP 3D Driveguard. Probably, the driver wasn't removed properly together with the program.  

Please try to find this driver by means of Search tool. As far as I remember, one of our customers tried to get rid of this driver with no luck. 

Thank you.

OK... I deleted the hpdskflt.sys file and then I used the cleanup utility. After the reboot, I made sure that the .sys file was not running and started the install. Unfortunately, just after it said it was writing to the registry and then installing again (10 seconds), I got the BSOD again. Attached it the .dmp file again.

Thanks,
Jim Rooney

Attachment Size
121150-105649.dmp 268.4 KB