Hardware support issues, please post here if Acronis software does not detect NICs, hardrives, etc..

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Dear Acronis Customers,

We want to ask for your assistance with investigating and resolving issues related to hardware detection in Acronis Bootable Media.

Please note, this is not a support request thread but more of a feedback area for our Developers. If you need to contact our Support please use these instructions.

Please use the following guidelines for posting, otherwise your posts will not be addressed:

1.  Step-by-step actions you are performing; actual and expected result.

2. Acronis Linux Report should be collected from the latest build of the bootable media (3470 at the moment)

3. Windows system information file if the machine has Windows OS on it.

We will forward this information to our Development team and update this thread with news and updates from them.

Thank you for your help and if you need to address another Snap Deploy 3 issue please post it in the main Acronis Snap Deploy 3 forum section.

In case you need immediate assistance you can always contact our Support team directly.

Thank you.

Thu, 05/19/2011 - 05:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Recent problem with Dell workstations, specifically, the Optiplex 790 series machines.

When Attempring to use the Snap Deploy 3 product (v. 3501) I received a Error code E000101F4 (unable to detect HDD) whenever attempting to make an image file or todeploy one. After repeated attempts to work issue by checking other machines and other versions of Acronis, verifying the issue wasn't an isolated one, we finally called support. They walked us through the same steps as we had done already and no fix was made.

In a moment of inspiration, I went into the BIOS and changed the SATA drive settings from "ATA" mode to "AHCI" mode which is the system default. We had previously set it to ATA mode to get Windows XP SP3 to load and work properly on this model workstation. Windows XP would not load or operate otherwise.

In order for Snap Deploy 3 to work, we had to make sure that the workstation was in its default setting prior to making a master image file or to receive an image file then switch it back to ATA mode in order to work normally thereafter. For those with Dell hardware, I can't say that this fix is universal, nor can I say that this could be the fix for non-Dell hardware, but I think it may be a place to look if this sort of error comes up again.

Tue, 09/06/2011 - 15:21
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Current problem with Dell Latitude E6520 laptops...

When attempring to use the Snap Deploy 3 product (v. 3501), the NIC (Intel 82579LM Gigabit) is not recognized; therefore unable to connect to Snap Deploy server to create an image file or deploy one. We had this same problem with the Intel 82577LM Gigabit NIC prior to the release of build 3501. Hopefully, the next build will include this NIC, and will be forthcoming in short order.

Fri, 09/30/2011 - 16:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Проблема с компьютерами использующими NIC (Atheros AR8151) ... Установленный продукт Snap Deploy 3 продукт (ст. 3501)

Wed, 10/05/2011 - 06:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello, I have the problem with ASD3 where it hangs at 'Processing, please wait' when PXE booting.

I have a Dell Vostro 270 with the 'Realtek PCIe GBE Family Controller'

Do you have a custom build which would fix this problem please?

Regards

Mon, 04/15/2013 - 11:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi I have a problem with Master Image Creator. When I try it with a Dell Optiplex 7010, it says the NIC is unplugged. Is there a newer version? Unfortunately, there is no version listed so I don't know what I have.

Fri, 05/24/2013 - 21:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Acronis Snap Deploy 4 build 510 does not detect NIC on new Dell E6540. I cannot create an image nor deploy and image when I try to find the directory in the network it does not find it.

Tue, 10/15/2013 - 16:39
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have Acronis Snap Deploy 4 and I have deployed the PXE with no problem. I was able to create an image of the station I have but when I try to copy the image I get an error in the laptop that says "Failed to initialize a network connection. Please check that you have valid network connections." Does anybody know what this is? The model is a Dell Latitude 3340.

Mon, 01/12/2015 - 22:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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1. I have Acronis Snap Deploy 4 as well as Snap Deploy 3, I am doing a Stand Alone Installation. My Master Image File is stored on Network Shared Folder. Laptop which I need to deploy Image is DELL Lattitude E7240.

When i boot the laptop with Acronis Sanap Deploy bootable CD, I am not able to see Computers Near Me- not detecting NIC card for DELL E7240 so that i can select my master image from the shared folder.

Please help to resolve this issue. I tried all possible option with BIOS settings changing the CD ROM Drive.. etc

2. Also I was told by my friend that i can try creating a Win PE image with Acronis Snap Deploy 4.
I followed all the step available on http://www.acronis.com/en-us/support/documentation/ASD4/index.html#1353…
but when its time select option Creadt Windows PE 4.0 automatically- this option is greyded Out and not able to select it.

I more concern about have resloution for my 1 point.

Thank you,
Manoj

Fri, 01/16/2015 - 13:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Peter, 

the problem you faced is caused by lack of required for your network card detection drivers in Acronis Linux environment. 

I've sent you a private message with a link to the custom Acronis Snap Deploy build 584 with additional drivers and further instructions in a PM.

Manoj, I've replied to your PM.

Thank you.

Thu, 01/22/2015 - 16:38
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.