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E-mail Backup: "The last backup has failed"

Thread needs solution

Hi

A few days ago I upgraded from True Image 2011 to 2013. After I installed it I went in to look at the new format. That is when I noticed the email backup had failed for the last 4 days. The event log is as follows:

"Error occurred while backing up. (0x40019)
Tag = 0xCE542E14DA203B82
Failed to create an e-mail backup, because PST file containing your e-mail messages and settings is corrupted. (0x580010)
Tag = 0xC4B51775BCC46232"

"More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x00040019"

I went to the Acronis Knowledge base and was informed this error event was not in there yet. I use MS Outlook 2002 SP3 which is functioning just fine.
I tried to use the online support (Email) attaching the Acronis System Report, but it said the file was too big.
Having to pay for phone support on a new software package SUCKS.
Thanks for any help or suggestion.

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Ron,

Was Outlook open at the time you tried to back it up?

There is a new build of 2013 have you downloaded it and seen if it reports the same problem?

There is the same theme running as 35362: Can't backup Windows Live Mail, not that this has presented a complete answer to the problem!

Hi All,

I do have the same Problem:

Event Data:

Fehler beim Backup. (0x40019)
Tag = 0xCE542E14DA203B82
Variable kann nicht gefunden werden. (0x550008)
VarName = "PERSONAL"
Tag = 0x945E498875687EBB

Error Code:

Mehr Informationen über diesen Fehler und mögliche Lösungen können online in der Acronis Knowledge Base verfügbar sein.
Um auf die Online-Ressource manuell zugreifen zu können, geben Sie den Ereignis-Code hier ein: http://kb.acronis.com/errorcode/
Ereignis-Code: 0x00040019

Plz Help! cannot Backup my Emails!!

I was using Live Mail 2011 and email backups ceased to function after upgrading to TI2013. After downloading Live Mail 2012 and starting with a new full email backup, i.e. not trying to add an incremental backup to a previous existing file, everything works well. It seems that TI2013 is not compatible with Live Mail 2011 and, therefore, may not be compatible with some other email programs that worked with TI2012.

I have just had a similar problem that for the past month the incremental backup has failed (I was travelling for 3 weeks so didn't see it) with that error code. After several trials I found that eliminating C:\users from the backup allowed it to run error free. I don't know if this is due to a very recent Windows update (running Win7 Pro) or a problem with the Acronis program TI2013 build 6514. Up until the past month I've not had one error. (I've filed a support request with Acronis although why I have to pay for an error in their program is beyond me!)

[quote=GTnHI've filed a support request with Acronis although why I have to pay for an error in their program is beyond me!

[/quote]

Acronis policy states that if they are able to confirm a bug, they will refund the support fee.