Skip to main content

Don't see Acronis Partition in Windows Explorer

Thread needs solution

I just created a new Acronis partition using the Acronis software. I am currently running a full backup to a image file that should be saved in that partition.
Windows disk manager shows this partition as a logical drive. but I can't see the drive in Windows explorer. I want to be able to copy the image file from the logical drive to a online backup service I use.

How can I see the drive and the files on it in Windows explorer?

Thanks

0 Users found this helpful

Jeffrey:

Which version of TI are you using? The latest version (TI Home 2010) makes the Acronis Secure Zone visible in Windows. Earlier versions of TI create a hidden partition for the Secure Zone.

Two choices:
1. Don't save your files in the Secure Zone; instead save them to a visible NTFS partition, preferably on another disk. USB externals are ideal for this.
2. Using partitioning software, change the "Type" identifier for the Acronis Secure Zone partition to FAT32 LBA, which the partition actually is (Acronis tricks Windows into not displaying the Secure Zone partition by changing the "Type" identifier, but it is actually a FAT32 partition). The partition will then be visible in Windows. Be aware that FAT32 is an outdated file system that has some significant disadvantages (it is limited to maximum file sizes of 4 GB and is not a journaling file system like NTFS). An NTFS partition is a better choice.

Hello Jeffrey,

I will surely help you and resolve the query.

K0LO, thank you very much for your recommendations, you are absolutely right.

Jeffrey, as I understand, you have created a Secure Zone. Acronis Secure Zone is a hidden partition and it can't be accessed using Windows Explorer. It's a special  partition for storing backups only and ordinary applications (including Windows Explorer) cannot access it for archive security purposes.

Thank you.

Please let me know if you have any further questions.

While you can't "access" the files in the ASZ with Windows Explorer, you can see them - you could do that with TI2009 also.
What I've found with TI2010 is that for some reason that ability disappears from time to time. In other words, sometimes you can see the files in the ASZ and other time you can’t.

Hello TheWeaz,

Please accept my apologies for the delay with the response.

It seems that there's something wrong Acronis True Image Home so I may recommend you to re-install it completely, or at least update SnapAPI drivers:

Please let me know if you have any additional questions.

Thank you.