TI Only Starts Once

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I just downloaded and installed v2010.6053.

I'm running it on a Windows 7 machine.

When I start it the first time, all is fine. But then when I exit, it leaves a TrueImage.exe process loaded, so that the next time I want to run it it won't start -- it loads another instance of the process, but won't start up the main program.

How do I fix this?

Regards,
Chuck Billow

Mon, 12/14/2009 - 21:58
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That's an odd one. A long shot - check in the tray and see if there is a TI icon still in there. If there is, r-click it and see if an Exit option appears.

Tue, 12/15/2009 - 00:25
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DnD:

When I first started up this morning, it ran and opened properly the first time. but when exited, it did not leave memory. SO then, when I tried to run it again, it wouldn't start up.

If I then go into Task Manager and end the process, it will then load -- once, but then, as before, the process doesn't unload.

I'm not positive, but as I recall I didn't have this issue with build 6027. I'm going to remove 6053 to verify.

Chuck

Wed, 12/16/2009 - 18:17
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DND:

I just tried turning off all my startup progs, except for my hardware drivers (Intellimouse, Intellipoint, and NVIDIA), and got the same result.

Regards,
Chuck Billow

Wed, 12/16/2009 - 18:54
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Is your Windows the 64 bit version?

I don't have this problem with TI, but Firefox 3.5.5 often exhibits the same behaviour.

I think it is down to the W7 debug reporting function works, even though the debug message doesn't appear.

I have no answer on how to solve the problem though.

Wed, 12/16/2009 - 19:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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bodgy, my Win_7 is 32-bit.

I'll just keep doing my backups with the CD for now I suppose.

Regards,
Chuck Billow

Wed, 12/16/2009 - 19:39
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Hi there. I experienced this exact same behaviour when I installed build 6053 over 5055 (using W7 x64). Opened fine the first time but never afterwards. What I did was completely uninstall ATI, including removing all left over directories, rebooted and did a fresh install which required entering the product key again (followed with the updated SnapAPI drivers). Since then it opens everytime with no problems. Worked for me so hopefully for you too.

Wed, 12/16/2009 - 23:52
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Adrian, I thought I had done that as well...maybe not, so I'll try it again.

Thanks,
Chuck

Thu, 12/17/2009 - 02:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Adrian, I just retried -- I uninstalled and deleted all traces -- files, folders, and reg entries -- and then re-installed, but it still won't start more than once.

Regards,
Chuck Billow

Thu, 12/17/2009 - 23:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Please accept our profound apologies for the delay with the response.

DwnNDrty and bodgy, thanks for your help, we really appreciate it.

Let me shed some light on the current status of the issue.

Our Development and QA Teams are already aware of the issue and currently it is under investigation. If you want to help us and expedite the investigation process, please provide us with the following information:

1. AcronisInfo from the machine where you have Acronis True Image Home installed. You can find the information on how to collect it at this KB article.

2. Please gather Process Monitor output the following way:

- Start Acronis True Image;

- Start Process Monitor tool;

- Exit Acronis True Image;

- Try to start it once again;

- collect ProcMon output;

Please attach gathered information to your reply to this thread or send me a Private Message.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Tue, 02/09/2010 - 11:00
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Ilya, I'm not at all sure what changed, except that since my last post I had a system problem and had to go back and re-install Win-7;

Now I don't seem to be experiencing any issue with TI.

I'll get right back as soon or if I do again.

Thanks,
Chuck

Wed, 02/10/2010 - 06:48