TI 2016 neu installations Probleme
Hallo Zusammen,
ich bin seit einigen Jahren schon TrueImage Nutzer. Zur zeit habe ich immer noch TI2014 und das läuft stabil.
Aber jetzt zu meinem Problem: Eine gute Bekannte bat mich TI2016 zu installieren, da ich mit den alten Version einige gute und weniger gute Erfahrung habe. Meine Bekannte hat noch kein TI installiert. Also lud ich eine Testinstallation runter und installierte sie. DAbei wurde ich gleich gefragt ob eine neue Version gleichinstalliert werden soll. Auch das habe ich getan. DAnach wurde gleich ein BAckup eingerichtet und gestartet. ES lief auch gleich. Dann wurde ein incr backup eingerichtet die Tage und Uhrzeit wann das Backup starten soll. Dann noch die Option nach Ende des BAckups soll eine Nachricht verschickt werden und der Rechner soll runterfahren.
Leider hat davon überhaupt nichts funktioniert. Das Backup startet garnicht erst. Der Shutdown klappt auch nicht wenn man das Backup manuell auslöst und die e-mail Nachricht geht natürlich auch nicht.
Ich bin schon seit einigen TAgen am surfen woran das liegen kann. Bin aber nicht so richtig fündig geworden. Alle Lösungen die Angeboten wurden klappten nicht.
Ich hoffe, dass hier jemand eine Lösung hat, denn ich möchte ungern zu einem KAuf raten wenn die Software garnicht läuft. Denn Support kann ich auch nicht kontaktieren, da es noch keine LIzenz gibt.
Wolfgang


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Hello,
thank you for your response. at the moment it is not possible to get Screenshots because the home from my friends are 40km far away. So I give you an answer to your question. The backup schedule have to run every day at 00:15h an incr backup and after seven days full backup but he didn't start. So it is not a secret to define the schedule. The next problem is the that computer not shooting down after manual backup. Next is the e-mail problem. I remember that I got in the past problems with some TI Version, so iI think it is generaly a problem form Acronis and not from the customer.
I will try to get some prints in the next days.
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Wolfgang, if you are going to support your friend who is 40km away from you, then I would recommend using TeamViewer to allow you to help your friend without having to travel each time. You should install the full version of TeamViewer on your own computer, and install the TeamViewer Host application on your friend's computer. You should register for a free TeamViewer account (free for non-commercial use) and register your friend's computer to your account.
On the email notification issue, I have found that using a Gmail account with smtp.gmail.com and SSL works very well with ATIH 2016 & 2015.
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Ok, I diskuss the use of teamviewer with my friends. they don't use Gmail account. They use WEB.DE.
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Hopefully, openign a tech support case they can provide some more assistance on the intiial problem about the system not shutting down if it is configured to so. HOwever, you are not the first to have this problem. Please see Grover's forum post here which offers a work-a-round solution of creating a shutdown batch file script that can be called to run at the end of the backup job which will force a shutdown. It doesn't fix why Acronis is not doing this on its own, but should be a solution to get the desired outcome
38609: Grover's Alternate method to shutdown computer after backup
As for the email problem, yes, others are having this issues as well. I have suggested it to be a prioritized fix in the next release through the Acronis MVP program so I do hope it is being looked into more closely by the developers to see what is causing the trouble and if it is a program issue, that they try to resolve the problem.
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Hallo wolfgang pinter
Postausgang:
Server: smtp.web.de
Port: 587
Verschlüsselung: TLS
Im Benutzeraccount von Web.de muss "E-Mails per externen Programm.... versenden und empfangen" angehakt sein sein.
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Meanwhile I use for shutdown the option after backup with shutdown.exe. that works.
excuse me that following question. But don't using the Acronis Developers Tests Functions before they free a next Version???
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Hallo Herr Uphoff,
danke, ich werde die Option für web.de ändern.
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Yes, I believe they do. Unfortunately, this problem is not present in all systems and does work for many. Others though, continue to have this issue. I'm not sure if it's specific to the hardware or unique software settings on these machines, or really is a bug in Acronis - it's very hard to tell since it does work for many, but not for all. Since you do qualify for the 30 day support with your trial version, you could open a support case and submit an Acronis system report and see if it helps them determine the specific shutdown issue with that particular system though.
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